Client Service Officer

2 weeks ago

Wyong Shire, Australia NSW Department of Communities and Justice Full time

Division:
Northern CPPYJ- Location: Wyong, NSW, AU, 2259- Req ID: 62402
Client Service Officer

_Our clients come from all walks of life, as so do we._

_We hire great people from a wide variety of backgrounds, not just, because it is the right thing to do, but because it makes us stronger._
-
Location
Central Coast (Wyong & Gosford):
Employment type -Temporary full-time up to 12 months and a Talent Pool will be created for future vacancies:-
Grade : Clerk Grade 2/4:


  • Salary : $71,926 pa
  • $83,211 pa, plus superannuation & annual leave loading:
-
Diverse and inclusive organisation:

-
Generous leave entitlements

Your role


In partnership with the community, industry and individuals, Housing Services provide safe and affordable housing opportunities for those most in need so that they can live with dignity, find support when needed and achieve independence.

Client Service Officers (CSOs) provide a broad range of applicant, tenancy and property management services and advice to clients. This includes clients with complex support needs.


As a CSO, you are often required to provide advice to clients and their advocate as well as other stakeholders across the access and tenancy service streams.


CSOs are the frontline of Housing Services and play a critical role in identifying and providing services and quality advice to better meet client needs.


What you'll do
As a Client Service Officer your daily responsibilities may include any of the following:

  • Providing advice at the local office and over the phone, assessing and matching clients to the most appropriate housing assistance option
  • Engaging and partnering with Non-Government Organisations to support and link clients to appropriate support services
  • Working closely with your team in a high volume area and the Senior Client Service Officer for advice on supporting clients with complex support needs.

Tenancy Team:

  • Visiting Tenants in their homes to conduct a Client Service Visit on a regular scheduled basis.
  • Rostered shifts working with clients at the counter or over the phone.
  • Account management for rent, water and tenant charges
  • Processing paperwork for rent subsidies and enquiries using relevant legislation, policies, and procedures.
  • Working collaboratively in a team environment to achieve the team's key performance indicators (KPI's).
  • Using a range of technologies online systems and online forms.
  • Working with complex clients and managing competing work priorities.
  • Managing and assisting tenants with maintenance concerns
  • Working alongside Government and non
  • Government agencies, and other support services

Access Team:

  • Rostered shifts working with clients at the counter or over the phone.
  • Matching clients to appropriate housing solutions.
  • Working collaboratively in a team environment to achieve the team's key performance indicators (KPI's).
  • Link clients to support services
  • Liaise with client's current support services/agencies
  • Working with complex clients managing competing work priorities.
  • Using a range of technologies, online systems, and online forms.
  • Supporting Assertive Outreach Services in local communities and homelessness initiatives.
  • Working alongside Specialist Homelessness Services and other Government and non
  • Government agencies

What we're looking for

Essential Requirements

  • Hold a current NSW Driver Licence or at a minimum Provisional 2 NSW Driver's Licence
  • Ability to work independently and manage your own work. Including working both independently and within a team environment.
  • Ability to establish and maintain relationships with internal and external stakeholders
  • A commitment to a culture of teamwork, excellence, and continuous improvement.
  • Client service skills with an empathic approach to clients.
  • A strong commitment to customer service.
Download the role description.

We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference.

We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities.

We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Are you ready to join us?


Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements and the capabilities of this role as well as an up-to-date résumé (maximum 3 pages).


Applications close Sunday, 3rd September 2023 at 11:59pm AEST.

Got a question?
Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+,

  • Client Services Administrator

    2 weeks ago

    Wyong Shire, Australia Unisson Disability Full time

    Who are we?At Unisson Disability, we believe human connection is the key to delivering a high standard of customer service to the people we support. Our aim is to empower people with disability to live life the way they choose The support we provide is what we do, the connection we create is HOW we do it. If you are driven to make a difference in someone's...

  • Client Services Administrator

    2 weeks ago

    Wyong, Australia Unisson Disability Full time

    **Who are we?** At Unisson Disability, we believe human connection is the key to delivering a high standard of customer service to the people we support. Our aim is to empower people with disability to live life the way they choose! The support we provide is what we do, the connection we create is HOW we do it. If you are driven to make a difference in...

  • Client Service Officer

    2 weeks ago

    Gosford Shire, Australia NSW Government -Northern CPPYJ Full time

    Client Service Officer**_Our clients come from all walks of life, as so do we._**_ We hire great people from a wide variety of backgrounds, not just, because it is the right thing to do, but because it makes us stronger._- Location Central Coast (Wyong & Gosford):Employment type -Temporary full-time up to 12 months and a Talent Pool will be created for...

  • Customer Service Officer

    2 weeks ago

    Wyong, Australia Yerin Eleanor Duncan Aboriginal Health Services Full time

    **The Opportunity**: Yerin Eleanor Duncan is looking for two fulltime Customer Service Officers to ensure client and customer service requests are actioned, processed and recorded accurately, and in a timely manner. The successful applicant will provide information and assistance to a wide range of Yerin Eleanor Duncan and community services to all clients...

  • Client Service Officer Hunter

    2 weeks ago

    Gosford Shire, Australia NSW Department of Communities and Justice Full time

    Division: Homes NSW- Location: Gosford, NSW, AU, 2250 Newcastle, NSW, AU, 2300- Req ID: 66052Client Service OfficerDepartment of Communities and JusticeHunter & Central Coast DistrictsLocations: Hunter & Central Coast District:Employment Type:Temporary full-time up to 12 Month Opportunity:Grade: Clerk Grade 2/4:Salary: $74,803pa up to $86,539pa, plus...

  • Rostering & Administration Officer

    4 weeks ago

    Wyong Shire, Australia Curamoir Healthcare Recruitment Full time

    Location: - Wyong Shire- Discipline: - Social and Community Care- Salary: - $60000 to $79000- Contact name: - Megan Mccarthy- Job ref: - 25864- Published: - about 3 hours ago**On Offer**: - Excellent remuneration on offer: $60,000 - $80,000 (Experience dependant) + Super - Office based in Wyong - Be part of a growing, supportive organisation - Great career...

  • Rostering & Administration Officer

    2 weeks ago

    Wyong Shire, Australia Curamoir Healthcare Recruitment Full time

    Location: Wyong Shire Discipline:Social and Community CareSalary:- $60000 to $79000 Contact name:Megan MccarthyJob ref:Published:- about 3 hours agoOn Offer:Excellent remuneration on offer: $60,000 $80,000 (Experience dependant) + Super Office based in Wyong Be part of a growing, supportive organisation Great career support and progression 4 day work week to...

  • Compliance Inspection Officer

    2 weeks ago

    Wyong Shire, Australia Pinpoint Talent Full time

    NSW State Government opportunity Meal allowance, work vehicle, iPhone and iPad included Onsite and OffsiteWe are looking for a Compliance Inspection Officer to work at our State Government client.Do you have a trades background and have recently moved to the Building Maintenance/Inspection world?This role could be for youContract until 24/05/2023 with view...

  • Communications Officer

    2 weeks ago

    Wyong Shire, Australia Randstad Full time

    12 month contracts available Wyong location with flexible work arrangementsOption for a 9 day fortnightWe have two 12 month contracts available with our Central Coast based client - if you have experience in marketing and communications, or digital marketing, read on Communications/Marketing Officer:Responsibility: Focus on corporate marketing...

  • Communications Officer

    4 days ago

    Wyong Shire, Australia Randstad Australia Full time

    12 month contracts available Wyong location with flexible work arrangementsOption for a 9 day fortnightWe have two 12 month contracts available with our Central Coast based client - if you have experience in marketing and communications, or digital marketing, read on Communications/Marketing Officer:Responsibility: Focus on corporate marketing...

  • Client Services Scheduler

    2 weeks ago

    Gosford Shire, Australia Right at Home Gosford Full time

    Description Are you experienced in customer services, have a compassionate nature and are looking to work in an environment where you will make a real difference?The Client Services Scheduler is responsible for coordinating the rostering of care for our Aged and Disability clients. This includes the scheduling of carers and maintaining related systems and...

  • Digital Marketing Officer

    1 month ago

    Wyong Shire, Australia Randstad Australia Full time

    12 month temporary contract9 day fortnightHybrid working available We're on the look out for a Digital Marketing Officer to join our client in Wyong. Responsibilities:Undertake social media content planning and deliveryCoordinate and implement actions of a social media content strategy including organising a content calendar, guiding and assisting content...

  • Digital Marketing Officer

    2 weeks ago

    Wyong Shire, Australia Randstad Australia Full time

    12 month temporary contract9 day fortnightHybrid working available We're on the look out for a Digital Marketing Officer to join our client in Wyong. Responsibilities:Undertake social media content planning and deliveryCoordinate and implement actions of a social media content strategy including organising a content calendar, guiding and assisting content...

  • Digital Marketing Officer

    4 weeks ago

    Wyong Shire, Australia Randstad Australia Full time

    12 month temporary contract9 day fortnightHybrid working available We're on the look out for a Digital Marketing Officer to join our client in Wyong. Responsibilities:Undertake social media content planning and deliveryCoordinate and implement actions of a social media content strategy including organising a content calendar, guiding and assisting content...

  • Office Administrator

    2 weeks ago

    Wyong Shire, Australia Kwik Kleaners Pty Ltd Full time

    Permanent Part Time Office AdministratorWe have an exciting opportunity for a dynamic Office Administrator to assist our Central Coast Team. Based at Wyong, the position is for 24 hours per week with days and shift times negotiable depending on the successful applicant.Kwik Kleaners is a local Domestic Cleaning company servicing all areas of the Central...

  • Client Liaison Administration Officer

    2 weeks ago

    Gosford Shire, Australia CatholicCare Diocese Of Broken Bay Full time

    Max Term - Part Time Role - 3 Days Per WeekAttractive Salary PackagingSome flexibility in daysAbout the RoleThe Client Liaison Officer role exists to provide administrative and customer service support to the Seniors' team and clients, contributing to the efficient and effective operating of the programs delivered.You will be responsible for the overall...

  • General Administrative Support Officer

    2 weeks ago

    Wyong Shire, Australia NSW Government -NSW Police Force Full time

    Clerk Grade 1/2:- Ongoing Full-Time:- WyongAbout usThe NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially,...

  • Client Services Scheduler

    2 weeks ago

    Gosford Shire, Australia Right at Home Full time

    Description:Are you experienced in customer services, have a compassionate nature and are looking to work in an environment where you will make a real difference?The Client Services Scheduler is responsible for coordinating the rostering of care for our Aged and Disability clients. This includes the scheduling of carers and maintaining related systems and...

  • Payroll & Administration Officer

    2 weeks ago

    Wyong Shire, Australia Breaking Barriers Disability Services Pty Ltd Full time

    Payroll & Administration OfficerBreaking Barriers Disability Services is an NDIS Registered Provider based on the Central Coast servicing all areas from Sydney through to the Mid-North Coast. We pride ourselves on providing person centered supports to our Participants through Community Access, In Home Supports, Social Supports, Coordination of Supports, SIL...

  • Facilities Administrator Concierge

    2 weeks ago

    Wyong Shire, Australia Keegan Adams Recruitment Pty Ltd Full time

    Join our client, a professional services leader consistently acknowledged in the industry with customer-voted awards. As part of this growing business, you'll be welcomed by a friendly and supportive working environment.As the Facilities Concierge Administrator, you will be an integral part of our friendly team, contributing to the smooth operation of the...