Guest Service Agent

1 week ago

Penrith Municipality, Australia Quest Penrith Full time

Looking to dive headfirst into one of the busiest Apartment Hotels in Penrith, where creating positive guest experiences is our number one goal?
-
Are you looking to learn or refine your customer service art-form?_
-
Hands up if interested_


Quest Penrith offers a stunning new accommodation experience for business and leisure travelers in the heart of Penrith and is located in the developing regional hub of Penrith, a short stroll from Penrith Railway station and Westfield Penrith.

Featuring 115 apartment hotel rooms with allocated Pet-friendly apartments and services. Located in the developing regional hub of Penrith, a short stroll from Penrith Railway station and Westfield Penrith.

Be part of a diverse & high-energy hotel team who work together to provide exceptional experiences for our guests.

Quest Penrith has exciting opportunities available for hungry, humble, and smart individuals to join its dedicated Front Office Team.

There will be significant opportunity for those seeking to plant themselves into a team-based environment with opportunities for cross-training and succession into leadership positions if the drive is seen.


This role requires flexibility to work a rotating roster which contains various shifts between 7AM to 11PM, alongside On-Site Night Manager shifts.

An RSA Certificate alongside your First Aid + CPR Certificate is highly desirable alongside your RSA.

Being a lover of pets also helps. We call on you, animal lovers

The Role


Involves all aspects of Front Office, including providing professional yet friendly and personalised customer service experiences for our guests Responding to accommodation enquiries and taking part in the reservation process whilst understanding the unique requirements each traveller (and at times, their pets') needs.

Ensuring the smooth running of the reception desk in support of your colleagues alongside assisting within the Events & Conferencing space.

No day is the same that is for sure, and you will become an adapt all-rounder.

Will demonstrate a true passion for customer service who strives to provide positive experience for all our guests.

Strong skills in promoting and selling accommodation with a keen understanding of providing our customers with the answers they need.

Excellent communication, interpersonal and time management skills, a keen eye for detail, high standards of personal presentation, a team player with a kind heart towards animals.


The Opportunity


The role presents a great opportunity to work within a vibrant new property under the banner of the highly successful and established Quest brand.

Further, celebratory events are always a bonus

  • Opportunities available _
    Casual Position _

Applications
- _Resume_
- _Cover Letter_

We look forward to welcoming you to Quest Penrith

Job Type:
Casual

Salary:
$ $37.30 per hour

Benefits:

  • Employee discount

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Afternoon shift
  • Day shift
  • Evening shift
  • Morning shift
  • Rotating roster
  • Shift work

Work Authorisation:

  • Australia (required)

Work Location:
In person

Expected Start Date: 18/03/2024

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