Intake Volunteer

17th January, 2023:

Program Area:
Welcome & Registration

Purpose / Objective

Intake Volunteers play a vital role in assessing the needs of each person or family who present to the Centre, to determine their eligibility in becoming an ASC member.

Commitment Period:

Minimum 6-month commitment. The role is offered as ongoing.

Days and hours required per week:

Minimum 1 day a week:
Monday, Tuesday or Friday, 9.30 am to 4.30 pm

Training:

ASC Orientation Session, Core Training and Intake Induction Training.

Location:43 Bedford Street, Newtown

Duties & Tasks

• To determine the eligibility of referred individuals and families that present to the Centre for the first time.
• To provide an intake, assessment and referral service for people seeking asylum looking for assistance in accordance with ASC guidelines.
• To support people seeking asylum to develop a clear understanding of the processes of seeking protection within Australia and the health, welfare and other support services that may be available to them.
• Ensure clear, objective, accurate and timely file records of client contact and assessment, referrals and interventions.
• Ensure client information on the client database is current and accurate.

Selection Criteria

Essential:

• Experience in working with vulnerable people. Experience in undertaking assessments and referrals is desirable
• Understanding of issues affecting people seeking asylum within the current Australian context
• Good oral, written, crosscultural and interpersonal communication skills
• Ability to work cooperatively in a fastpaced, multidisciplinary team comprised of paid staff and volunteers
• Demonstrated understanding of and commitment to equal opportunities, workplace health and safety and child protection policies
• Flexibility and willingness to take on extra tasks as appropriate
• Ability to adhere to policies in relation to the code of conduct, boundaries and confidentiality.

Desirable:

• Tertiary qualifications in social work, psychology, welfare or another relevant discipline (or currently studying).

General Conditions

All ASC staff and volunteers are required to:

• Adhere to ASC's vision, purpose and values
• Act at all times in accordance with ASC's Code of Conduct and Child Protection Policies
• Comply with Work, Health and Safety systems
• Comply with Incident Management Procedures and emergency protocols
• Demonstrate respectful and welcoming behaviour with all people at ASC in culturally appropriate ways
• Undertake a NSW Working with Children Check prior to commencement and ensure it is uptodate
• Support a childsafe organisation by undertaking screening for suitability to work with children and vulnerable people and to comply with relevant state/territory legislative requirements

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