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On-call Support Worker

3 months ago

Greater Adelaide SA, Australia Share and Care Services Full time

SHARE + CARE SERVICES is a dynamic and innovative organisation dedicated to delivering exceptional services to our NDIS participants. We are seeking motivated and skilled individuals to join our team as an On-Call Support Workers.

JOB OVERVIEW


As an On-Call Support Worker, you will play a crucial role in ensuring the seamless delivery of our services outside of regular business hours and when on call.

You will be responding promptly to urgent requests and being available for urgent requests for assistance, particularly during evenings, weekends, or holidays.

This role requires a participant-focused mindset and the ability to troubleshoot problems effectively.

KEY RESPONSIBILITIES

  • Respond promptly to oncall requests
  • Provide support to NDIS participant
  • Collaborate with our teams
  • Ensure a high level of customer satisfaction through effective communication and problem resolution
  • Adhering to company policies, procedures, and industry regulations while providing oncall support
  • Providing detailed reports, incidents, resolutions, and any followup actions required during oncall periods

QUALIFICATIONS

  • Previous experience in a similar support worker role and/or oncall
  • Excellent problemsolving and communication skills
  • Ability to work independently and collaboratively as part of a team
  • Flexibility to work outside regular business hours when oncall

BENEFITS

  • Competitive salary
  • Opportunities for professional development
  • Dynamic and inclusive work environment