On-call Support Worker

6 months ago


Greater Adelaide SA, Australia Share and Care Services Full time

**SHARE + CARE SERVICES** is a dynamic and innovative organisation dedicated to delivering exceptional services to our NDIS participants. We are seeking motivated and skilled individuals to join our team as an On-Call Support Workers.

**JOB OVERVIEW**

As an On-Call Support Worker, you will play a crucial role in ensuring the seamless delivery of our services outside of regular business hours and when on call. You will be responding promptly to urgent requests and being available for urgent requests for assistance, particularly during evenings, weekends, or holidays. This role requires a participant-focused mindset and the ability to troubleshoot problems effectively.

**KEY RESPONSIBILITIES**
- Respond promptly to on-call requests
- Provide support to NDIS participant
- Collaborate with our teams
- Ensure a high level of customer satisfaction through effective communication and problem resolution
- Adhering to company policies, procedures, and industry regulations while providing on-call support
- Providing detailed reports, incidents, resolutions, and any follow-up actions required during on-call periods

**QUALIFICATIONS**
- Previous experience in a similar support worker role and/or on-call
- Excellent problem-solving and communication skills
- Ability to work independently and collaboratively as part of a team
- Flexibility to work outside regular business hours when on-call

**BENEFITS**
- Competitive salary
- Opportunities for professional development
- Dynamic and inclusive work environment



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