Patient Services Officer

1 week ago

Geelong, Victoria, Australia Epworth Healthcare Full time
Join our dynamic team in Patient Services

The chance to work in a variety of departments across the hospital

Relocate to the glorious city by the bay

The Role

In this role you will work in various admission areas processing elective and emergency patient bookings. and admissions.

You will be tasked with conducting health fund eligibility checks and estimates, preadmission organisation, admission and discharge of patients and bed allocations.

This role will also involve responding promptly to enquiries and requests, handling patient acounts, as well as general administrative duties including data entry.

The Patient Services staff are rerquired to work over the seven days over a 24 hour period. Flexibility to work a rotating roster will be required.

To be successful in this role


Your well developed administration, customer service and people skills see you adjust quickly and work effectively as part of any team that you join.

Excellent with your time management and organisation skills, you can prioritise effectively to manage multiple requirements.

Previous administration experience in the health care sector, medical or health fund industry would be advantageous but is not essential.


You will have:

The ability to work a day, afternoon or evening shifts on a rotating roster

Strong computer literacy

Administration experience with a strong attention to detail.

Excellent customer service

At Epworth, everybody matters.


It's the sense of belonging and being part of an organisation that puts the patient in the centre of all that is done.

In addition to this, you will have access to:

Salary packaging benefits of $15,900 per annum

In addition, you will be able to salary package meal/accommodation expenses up to $2,650 per annum

Zero or reduced out-of-pocket expenses for health services at Epworth

Discounted private health insurance

Discounts to leading Australian retailers through the "My Benefits" Program

About Geelong


Epworth Geelong, located adjacent to Deakin University's Medical School in Waurn Ponds, is developing an environment of world-class health care and education to meet the needs of the expanding population of Geelong and South West Victoria.

This brand new hospital provides exciting career opportunities to doctors, nurses, allied health professionals and support staff.

It features contemporary design, cutting-edge medical technology and best practice patient care, whilst offering a wide range of inpatient and outpatient medical, surgical and rehabilitation services.

At Epworth, we care.

We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities

Sound interesting? To apply, click the APPLY button now and attach your CV and cover letter.

For more information, refer to the attached position description or contact Peter Wills, Patient Services Manager on


As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values.

We focus on fairness and opportunity for all - across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs - that reflect the communities we work in.

At Epworth, we care.

Contact Person

Peter Wills

Contact Number

Closing Date

24/05/2023

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