Retail Team Leader

2 weeks ago

Melbourne, Victoria, Australia Krispy Kreme Full time

The pursuit of creating a sweet place to work means we need wonderfully original peeps to join our team. We are looking for out of the box people to be part of the magic of creating moments of shared joy for our customers while playing an important part in creating a workplace where Krispy Kremers can feel proud to be who they are.

Team Leaders act as role models for the teams that they lead. They contribute to the success of Krispy Kreme by leading from the front and providing coaching, delivering training, and empowering their teams to achieve their full potential in all aspects of their duties.

What's in it for you?

  • Working for a globally recognized brand that is fun, fast-paced and offers growth & development opportunities
  • Industry competitive pay rates, positive culture, diverse and inclusive workplace
  • Training and experience in basic small business management principles
  • Attain skills such as people management, using management systems and applications, and opportunities to attain AQF training and certifications
  • Deliciously enviable perks such as free doughnuts, coffees, and shakes plus other discounts and fun collectible merch.

What are you responsible for?

  • Ensuring that Team Members comply with QSE & Food Safety standards.
  • Elevate the performance the team you lead by providing coaching and feedback, and facilitating training
  • Using Krispy Kreme systems and processes to help manage food safety and compliance as outlined by the expectations set by your store manager
  • Leading your team to make sure they complete all their assigned tasks on time and in line with Krispy Kreme standards.
  • Dealing professionally with Customer feedback in line with Krispy Kreme standards, policies, and procedures.
  • Managing cash handling in line with procedures including security procedures.
  • Overseeing the quality of all products intended for customers and liaising you're your Manager to inform internal or external suppliers of any issues with quality, timeliness, or suitability.
  • Manage on shift components of achieving sales, labour and materials targets as outlined by your manager
  • Acting as the 'Store Champion' as directed by your manager to lead the roll out of promotions, local store marketing activities, and in-store special events.

What you can bring to the team

  • Confidence, passion and enthusiasm about the customer experience and the Krispy Kreme Brand.
  • Excellent communication skills when delivering coaching and feedback and providing clear instructions to your team
  • Maturity and integrity to work autonomously and to follow instructions when required
  • The ability to manage conflicting priorities and meet deadlines
  • Resourcefulness to solve problems and seek assistance when required.
  • A flexible approach to shift patterns, with good availability across different day-parts

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