Team Leader

1 week ago

Melbourne, Victoria, Australia InRecruit Full time
Opportunities for career growth and progression

  • Fantastic work culture and supportive community
  • High standards and accredited training provided


Our client, a renowned international fashion house, is seeking a seeking a Team Leader to join their dynamic team in their Melbourne Chadstone store.


_Your opportunity_


The role of a Team Manager will lead, supervise, and inspire a dedicated team of Client Advisors to deliver the highest performance through a client-centric approach.


_How you will contribute_

  • Promote a positive, collaborative and professional team environment that fosters trust, integrity and superior performance standards, leading by example
  • Conduct regular and performance conversations, discussing results and developing action plans by setting reasonable, achievable and SMART KPIs, ensuring it is tracked in Workday
  • Partnering with the Retail Manager/Associate Retail Manager and the HR department on all employee relations issues to ensure effective and consistent resolutions
  • Support and coordinate the opening and closing of the store as the Manager on Duty
  • Lead the store morning briefings as and when required, delivering key business communication and daily objectives
  • Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor
  • Develop a Client Engagement mindset, with the purpose of building longlasting relationships with clientele
  • Full utilization of various clienteling tools available to activate, retain and grow personal client base
  • Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs
  • Lead the shop floor, actively selling and role modelling the selling ceremony
  • Manage and resolve customer issues providing solutions that are commercially sound and acceptable to clients whilst delighting and retaining the clients
  • Monitor performance of the categories assignment and proactively propose action plans to reach targets
  • Partner with the Retail Manager/Associate Retail Manager and the Merchandising team by providing effective feedback on products, stock situation and specific category requests in order to grow the business
  • Partner with the Retail Manager/Associate Retail Manager and the Visual Merchandising team to provide insights to maximise the category potential while ensuring the image and merchandising guidelines of the store are maintained
  • Partner with the Retail Manager/Associate Retail Manager and the training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors
  • Ensure compliance of Workplace Health and Safety (WHS) strategies, including driving health and safety practices and ensuring the WHS policies and standards are upheld and executed consistently
  • Report all hazard, incidents and near misses via the WHS procedure immediately as they occur, reporting major incidents to HR directly via phone and immediately
  • Any other ad hoc duties as required by your manager

_Who you are_

  • Studies in Business Management/Retail Management desirable
  • Previous experience as a Department Manager or Senior Client Advisor, in a supervisory capacity from the retail or service industry, with a proven track record, preferably in luxury fashion
  • Strong analytical and problemsolving skills
  • Commercial awareness
  • Experience in management of a small team
  • Exceptional written and verbal communication skills
  • Passionate in developing and furthering a career within the luxury fashion industry

_Why apply?_


This is a great opportunity to join a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.

Talent development is a managerial principle in this brand, along with a commitment to fostering internal mobility.

Their common vision policy promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Please click 'Apply' to be considered for this fulltime salaried position paying a salary of $70K-$80K (plus super)

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