Receptionist/front of House

2 weeks ago

Sydney, New South Wales, Australia Face by SM Full time

Position:
Front of House / Receptionist

The duties listed below are required to be completed as part of your role:

  • Provide clinic support services to ensure efficiency and effectiveness within Face by SM and Face + Body by SM clinics

Main Activities Include:

  • Welcome and greet/assist/direct clients, guests, subcontractors, staff, manager, reps, or the general public with a warm, friendly and approachable manner immediately upon entering the clinic or calling over the phone. Share the same positive customer service upon each departure or call ending.
  • Adhere to policy and procedures during all activities.
  • Keeping a clean and calm reception area/clinic overall.
  • Stay uptodate with all knowledge within our business and the beauty industry.
  • Scheduling appointments and keeping those appointments running on time.
  • Reviewing and coordinating the booking system across all clients and staff
  • Assist in maintaining business inventory
  • Ensure that stock levels are adequate and orders are made timeously.
  • Communicate with managers to coordinate/prepare meetings
  • Processing billing and payments
  • Follow up on overdue patient accounts
  • Invoice and receipt patient transactions
  • Faxing, scanning, filling and mailing documentation.
  • Ensure equipment is switched off, windows closed, alarms on and building is secure at end of day
  • Restocking brochures and retail stock and ensure relevant patient information is on display.
  • Prepare and post outgoing mail
  • Action End of Day reports and send to all relevant staff members.
  • Maintain confidentiality at all times of all doctor, nurse, staff, patient and overall clinic information.
  • Follow opening and closing procedures
  • Collect and distribute incoming mail or deliveries. All clinic deliveries to be unpacked same day of receiving it.
  • Notify Manager of any incident or potential incident relating to patients or staff
  • Assisting patients with completing necessary forms and documentation
  • Assist other departments to fulfil company objectives as needed
  • Providing general administrative assistance to practice partners, managers and other team members as required.
  • Attending external and internal meetings, workshops and training as required.
  • Participate in meetings, staff training and development and performance reviews
  • Other duties as assigned

Capabilities and Behaviours

  • Upholding and living our brand philosophy and values professionally
  • Well presented, friendly, courteous and obliging when dealing with patients, doctors, nurses and colleagues
  • Represents the practice in a confident and positive manner
  • Demonstrates commitment towards ongoing professional development
  • Proactively action tasks and take initiative
  • Fosters a productive team environment amongst all Clinic colleagues
  • Work cooperatively with all reps, nurses, management and colleagues
  • Ensures communication is factual, accurate and presented in a clear and concise manner
  • Always communicates with others in an open and appropriate manner to build positive relationships in accordance with Clinic brand values

Job Types:
Full-time, Part-time

Part-time hours: 24-38 per week

Salary:
$ $35.00 per hour

Benefits:

  • Employee discount

Schedule:

  • Day shift

Ability to commute/relocate:

  • Sydney,

NSW:
Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Able to work between our Mosman and Paddington Clinics when required?

Experience:

  • Front desk: 1 year (preferred)

Language:

  • English fluently (required)

Work Authorisation:

  • Australia (required)

Work Location:
In person

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