Junior/graduate Full-time Support Officer

2 weeks ago

Melbourne, Victoria, Australia GloBird Energy Full time
If you have a can-do attitude, enjoy learning, love challenges and are keen to grow yourself, this could
be the job for you
Your opportunity
GloBird Energy is one of Australia's fastest growing energy retailers with industry leading google
ratings of 4.6 stars.
We are on a mission to create a brighter future for our customers and the environment through
innovation in the energy industry.
Based in Melbourne's eastern suburbs (Ringwood), we are easily accessible by public transport and have
plenty of onsite parking and regular social activities.
The Energy Service's team plays a vital part towards the business function.
The team is uniquely placed to see all facets of the business, which makes it a great place to start your
career within GloBird. This position within the Energy Services team comes along with plenty of
opportunities to learn, develop and grow both within the team and the organization.

What you will do
This role requires someone who is open-minded, has high attention to detail and a strong ability to

As a part of your daily responsibilities:

You will process critical daily tasks, including:

  • Provide a high level of professional billing support and resolution of customer enquiries.
  • Audit energy bills, ensure completeness and accuracy of invoices, Identify& fix exceptional
invoices.

  • Process customer payments and refunds.
  • Reconcile customer accounts receivable ledger to ensure that all payments are accounted
and properly posted.

  • Assist Government assistance payments and life support enquiries.
  • Assist pricing team to adjust/change gas & electricity market price.
  • Help customers with gas and electricity connections.
  • You will regularly engage with the customer service, sales, and IT teams to resolve operational
and system issues.

  • You will liaise with external parties including the distributors, metering companies, solar
companies, and customers.

  • You will actively contribute to our continuous process improvements.
How you will succeed
Below are the key skills and qualifications that you will need to succeed in this role.

  • Tertiary qualification in accounting/finance/engineering/science/information system/etc.
  • Excellent written and verbal communication skills.
  • A proactive attitude and strong work ethic
  • The ability to work well in a team environment.
  • An inquisitive mindset and passion for learning new skills.
  • Strong customer service skills and the ability to support internal stakeholders.
  • Energy retailer experience ideal but not essential

In return, you will receive:

  • A generous package from $70K to $80K
  • Ongoing support, training, and career development opportunities, open door to exciting
possibilities across the company.

  • A pleasant, supportive, multicultural environment
  • Easy access to public transport with plenty of onsite parking
  • A fantastic opportunity to join one of the fastestgrowing energy retailers in the country.
inspired by an individual's potential, and we value integrity, commitment, and willingness to achieve,
before experience. If this sounds like you and you have a can-do attitude, then a career in GloBird is
for you

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