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Computer Assistant

3 months ago

Brisbane, Queensland, Australia Education Full time

About the School:

Brisbane School of Distance Education supports a number of students from all walks of life. Some students will be situated overseas and some in medical care.
About the Role

This role must be able to effectively translate complicated IT solutions into understandable instructions for students from Kindergarten to Year 12 and their parents.

Your core duties will be to monitor your phone and inbox throughout the day to ensure a prompt response.

Most students who contact the Student IT Support Desk are unable to access their classes so responding to these queries urgently is our top priority.

This role is required to provision new student accounts each morning (Monday to Friday).

There are a large number of smaller tasks required to be completed, ranging from supporting Brisbane SDE's Intranet and external website, producing walkthroughs\guides in both written and video form, supporting staff at school events and supporting the Staff IT team when it is necessary.


About You:

  • Excellent written and spoken communication skills
  • Excellent problemsolving skills


 Patience and understanding
  • Most families that you speak to will be distraught and/or lack any IT literacy skills. You will be required to work with these families to resolve their issues patiently and effectively.
  • Good time management skills
  • Broad experience in using both Windows operating systems and Mac OSX devices.
  • Significant experience using Microsoft Office
  • Experience in using QLearn/CANVAS, Blackboard, Blackboard Collaborate Ultra, Microsoft SharePoint, Microsoft Teams, and Active Directory would be desirable.

A mandatory requirement of this role is:

  • The successful applicant will be required to attain the DoE Orange Card School Administrator (OC SA) certification to access the school network, enabling the officer to perform high level support tasks including server technologies. The content of the course contains aspects of supporting the DoE Managed Operating Environment (MOE) as well as Government legislation. This course is only available within the DoE network.
  • In accordance with the Working with Children (Risk Management and Screening) Act 2000 a person is prohibited from working in regulated childrelated employment unless the person holds a current Working with Children Check clearance (blue card) issued by Blue Card Services.

How to Apply:

  • Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant previous work history).
  • Attach a 2page response to the How you will be Assessed section of the attached role description.


Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.
This work is licensed under a Creative Commons Attribution 3.0 Australia License.