IT Support Engineer

2 weeks ago

Mackay Regional, Australia Traka (Assa Abloy) Full time

ASSA ABLOY is the global leader in door opening solutions, dedicated to satisfying end-user needs for security, safety and convenience. With offices in over 70 countries, we are represented in all major regions within both mature and emerging markets. In Australia, ASSA ABLOY has a manufacturing site which takes design concepts through to finished products for both the local and export market. Our iconic brands, such as Lockwood, Abloy, Whitco and Yale, are driven by innovation and have been recognised with ASSA ABLOY's inclusion in Forbes' Top 100 most innovative companies list, three years running.

About The Role

We currently have an opportunity for an experienced IT Support Engineer to join our Pacific IT Team and be based in Oakleigh, Victoria.

Reporting to the Pacific IT Director and working as part of a small Pacific IT team, with Regional and global support, you will be required to operate, manage and maintain the company IT systems for our manufacturing sites and sales offices across our Pacific Northeast Asia (PNEA) division with primary responsibility to our PNEA operations.

Responsibilities include, but are not limited to:

  • Be on-site contact person for any IT-related vendor technical support activities conducted, i.e. Telco, NBN, AT&T, CISCO
  • Project participation and Management
  • Provide a high level of ongoing support, development and delivery of IT services throughout ASSA ABLOY PNEA organisations
  • Operate, maintain and monitor IT systems to ensure continual availability to the business
  • Delivery of IT projects and initiatives within the organisation locally and globally
  • Travelling between sites to provide the required support and deliver required project activities
  • Be actively part of the shift roster where occasional callouts will be required both after business hours and weekends.

About You

To be successful within this role it is essential that you possess the following key skills and attributes:

  • Proven IT experience as a Onsite IT Support Technician with a minimum of 5 years' experience in a similar role
  • Experience and certified in Microsoft 365, VMWARE, VEEAM, Active Directory and Microsoft Windows 10, CISCO CCNA, Wi-Fi, Security, Microsoft Access
  • Extensive knowledge of networking technologies – WAN, LAN, switching (CISCO) configuration/monitoring, routing, wireless (CISCO), firewalls, printing, cloud, Microsoft Access
  • Excellent communication (written and spoken) skills
  • Strong technical, analytical and problem-solving skills
  • Travelling is a key part of the role so flexibility in travelling when onsite support and project work is required
  • An interest in Technology with a passion for learning
  • Availability to tend to after-hour call outs.

You will be results orientated, a technical expert who can communicate technical information to a range of customers. If you are looking for a role in that you can utilise your extensive experience, in an organisation that is rapidly developing its IT and IS environment, then this could be the role for you.

In Return
We are a global company with a diverse range of opportunities, both locally and abroad. We offer a competitive salary, training opportunities and the opportunity to develop and enhance your career. We take great pride in the efforts of our team members who create a supportive team environment and make ASSA ABLOY such a great place to work.

Opportunities like this seldom knock twice so apply now.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

More from the career sectionWhat it's like to work at ASSA ABLOY

When you join our team, you will have plenty of chances to build a career you can be proud of. While you do, you will help us keep creating a safe, secure and more open world.

Hear their stories from every corner of ASSA ABLOY, and learn how you could build your career with us.

Our world of opportunities awaits: including extensive training, international roles and clear expectations for great leadership.

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