Miele Key Account Manager

2 weeks ago

Doncaster, Victoria, Australia Miele ANZ Full time
Exciting career opportunity for a motivated and driven individual

  • Join a global brand selling premium appliances
  • Flexible hybrid work. On site parking at our Hawthorn East office location

About Miele

The ideology of _"Immer Besser" _(Forever Better) is entrenched in the Miele culture and is one of growth and commitment for continuous improvement.

A globally recognised German company that is a prominent supplier of premium household appliances across kitchen, laundry and floorcare.


With a unique Miele ANZ business (agency and wholesale) model We at Miele partner with our key retailers to provide the best possible Miele Experience to all of our customers.

Our National Key Account Team drive in market excellence and take our retail partnerships to the next level.

The position of Key Account Manager - Small Domestic Appliances (SDA) is responsible for driving and influencing continual growth in sales for assigned accounts through strengthening retail relationships and developing customer plans, whilst strategically influencing at a National level to drive Miele brand advocacy and grow Miele's share of business.


About the Role:

This role will be responsible for:

  • Developing and maintaining strategic relationships with key customer accounts (MCA's) and stakeholders with Key Account Head Offices in conjunction with the Senior Key Account Manager
  • Formulating and maintaining Annual Strategic Account Plans (BDPs) for the defined accounts
  • Drive the centrally agreed plans with the Sales Field Team to achieve engagement and store support
  • Engagement with relevant Key Account Head office stakeholders to ensure implementation and execution of Key Account Plans
  • Working across Miele's departments (sales, marketing, finance & operations) to gain support for customer initiatives to ensure successful execution in market
  • Ordering, Inventory and Distribution working with the CS&L function to formulate a rolling 12month demand forecast and ensure product availability at all times to meet market demand, especially during peak promotional periods
  • Increasing domestic and key account turnover and profitability to achieve budget levels

About You:

  • Account Management level experience in retail, sales management and analysis or franchise industry encompassing exposure to the white goods/small domestic appliance industry and businesses operating in a geographically dispersed network
  • Outstanding interpersonal skills
  • Excellent communication & presentation skills are a must, as is the ability to work effectively across the organisation
  • Ability to influence others effectively and negotiate at all levels
  • Strong time management and organisational skills
  • Demonstrated track record in achieving sales targets
  • Demonstrated ability to seek out and establish internal/external networking opportunities
  • Ability to identify complex systems and process problems and look for practical solutions to overcome these in a timely fashion
  • Demonstrated ability to identify resources, develop and implement plans to achieve outcomes to complex projects
  • Demonstrated ability to generate original solutions and unique ideas
  • As the role will be required to travel to different retail partners, you will be required to hold a current drivers' license and own or have regular access to a vehicle

What We Offer:

  • Generous staff discounts on our premium products
  • Access to Miele's free annual health checks
  • Flexible work options with 3 days in office and 2 days working from home
  • State of the art office located in Hawthorn East with onsite parking, gym facilities and walking distance from local shops and cafes for your office days
  • Training, coaching and development from experienced leaders
  • Access to EAP support services
  • Participation in our fantastic employee reward and recognition platform Miele Moments
  • Career development opportunities from a company who supports growing from within
  • Opportunity to join a fantastic workplace culture and team

The Behaviours We Nurture In Our Company Culture:

  • We take it on and make it happen
  • We act as leaders
  • We help others to be successful

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