Front Office Supervisor The Darling

2 weeks ago

Sydney, New South Wales, Australia The Star Entertainment Group Full time

The Darling Hotel is proud to be Sydney's first and only luxury hotel to receive the prestigious Forbes five-star rating.

With a focus on glamorous individuality The Darling is the epitome of luxury, our team go above and beyond to provide personalised service and memorable guest experiences.


About the role

  • Leading, motivating, and engaging our Front Office Agents to continuously deliver fivestar service in line with The Star's Service Culture
  • Ensuring the professional and efficient operations of the Front Office team
  • Ability to work independently and respond to guests' queries in a timely manner
  • Responding to guest feedback and implementing changes to prevent reoccurrence

About You

  • Previous duty manager/supervisory experience in hotel/hospitality environment is advantageous but not essential
  • Knowledge in Opera Property Management System (PMS) or similar
  • Ability to work independently and take actions on guest requests appropriately
  • Second language (e.g., Mandarin or Cantonese) is advantageous
  • Encourage a positive working relationship between departments & team

Our Benefits

  • FREE buffet meal at our back of house staff dining room
  • 30% Discounts across awardwinning restaurants
  • Discounts on accommodation in our luxury hotels
  • Paid Parental leave from Day 1, Secondary Carer's leave also on offer
  • Mental Health and Wellbeing services
  • Diversity & Inclusion areas of focus include Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
  • Lifestyle discounts including gym memberships and laundry services
  • Discounted staff parking every day including weekends and late nights
  • Uniforms provided & maintained for every shift
  • Paid training, ongoing career development opportunities

About The Star


The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and has been recently awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

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