Front Office Supervisor

1 week ago

Sydney, New South Wales, Australia The Star Entertainment Group Full time
There has never been a better time to join The Star Sydney team within our Hotel Department


The Star Sydney have an amazing opportunity for an experienced leader to join our team as a Front Office Supervisor at The Darling Hotel.

In this role, you will manage and support our Front Office team while overseeing the daily operations to ensure a worldclass experience for our guests.


What will my day look like?

  • Leading, motivating and engaging our Front Office Agents to continuously deliver fivestar service in line with The Star's Service Culture
  • Ensuring the professional and efficient operations of the Front Office team
  • Ability to work independently and respond quickly to guest requests
  • Responding to guest feedback and implementing changes to prevent reoccurrence

What are we looking for?

  • Previous duty manager/supervisory experience in hotel/hospitality environment is advantageous but not essential
  • Knowledge in Opera System
  • Ability to work independently and take actions on guest requests appropriately
  • Second language (e.g. Mandarin or Cantonese) is advantageous
  • Encourage a positive working relationship between departments & team

What can we offer you?

  • FREE buffet meal with a new menu every day at our Employee Dining Room
  • Uniform laundered and ready for you daily on property
  • Rosters confirmed in advance and available direct to your mobile
  • Free transport on Light Rail from Central to The Star
- $10/day parking available on property

  • 30% staff discounts across our awardwinning venues on all 3 of our properties
  • Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
  • Generous Paid Leave for primary and secondary carers
  • The Star is an Employer of Choice for Gender Diversity awarded by WGEA
  • Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
  • Career development, training, and courses via The Star Academy limitless career opportunities
  • An organisation that values diversity, teamwork and being your best self
  • Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._

About us


The Star Sydney is a well-known and established entertainment and resort destination With multiple food and bar destinations, luxury accommodation and multiple event venues including the Sydney Lyric Theatre and Star Event centre; there is always something to do or see at The Star.

The biggest games can be found in our 24/7 Sports Bar, live large and loud With a wide range of entertainment and service offerings, our guests are always coming back for more.


Our culture


The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.


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