Field Service Manager

2 weeks ago


Melbourne, Victoria, Australia Kone México Full time
Gestion de la relation client
  • Veille à améliorer la satisfaction client en soignant la qualité des services et l'efficacité des communications
  • S'assure de la sécurité et du bon fonctionnement des équipements
  • Vend des services de réparation
  • Gère et contrôle les activités de prospection
  • Traite les réclamations des clients liées à la qualité des services
Gestion des services
  • Responsable de la sécurité des utilisateurs, des sites d'intervention et des techniciens
  • Veille à ce que les prestations de services respectent les dispositions contractuelles, les calendriers établis, les normes de qualité de l'entreprise et les réglementations locales
  • Contrôle les coûts et la CMII des interventions sur le terrain
  • Vend des services d'entretien et de réparation
  • Gère les stocks de proximité
  • Gère les inspections et les activités de suivi des inspections de tiers
  • Vérifie les dispositions techniques des contrats d'entretien avec les vendeurs
  • Gère l'entretien de tout équipement tiers intégrant le parc LIS
  • Aide à résoudre les problèmes d'affectation des interventions aux techniciens
  • Traite et clôt les demandes d'intervention en cas d'arrêt d'équipement et/ou de problèmes de sécurité
  • S'efforce de réduire les demandes d'intervention locales
  • Vérifie les factures des opérations d'intervention et de réparation
  • S'assure du respect des délais des visites d'entretien planifiées
  • Programme et gère les activités d'entretien planifiées
  • Procède aux audits des sites
  • Enquête sur les accidents et applique la procédure de gestion des preuves et des rapports internes de l'entreprise
  • Vérifie et valide les heures supplémentaires
Encadrement/gestion du personnel
  • Contrôle l'efficacité des techniciens
  • Motive les techniciens d'entretien et les accompagne dans le développement de leurs compétences
  • Fixe les objectifs de performance des techniciens et vérifie qu'ils les atteignent
  • Gère la communication avec les techniciens
  • Gère les absences et les remplacements de techniciens
  • Valide les feuilles de temps avant paiement
  • Gère l'affectation des équipements et équilibre la charge de travail
  • Évalue les effectifs d'entretien requis et gère la sélection et le recrutement des techniciens
  • Valide les remplacements et gère la mise à disposition des outils et véhicules

Chez KONE, l'accent est mis sur une culture de travail innovante et collaborative où chaque contribution est valorisée. L'engagement des employés est primordial, et la participation active ainsi que le partage d'informations sont encouragés. En optant pour KONE, vous intégrez une entreprise axée sur la durabilité et l'éthique commerciale, favorisant la confiance, le respect et le travail d'équipe. Profitez de parcours professionnels riches en expériences et en opportunités pour atteindre vos objectifs.



  • Melbourne, Victoria, Australia Fish Field Inc Full time

    Smiths Detection, part of Smiths Group, is a global leader in threat detection and screening technologies for aviation, ports & borders, defense, and urban security. Our expertise is spread across 5 R&D centers, 21 Global Offices and 7 Manufacturing Sites with 3000 Brilliant Minds globally contributing for over 40 years at the frontline which enables us to...


  • Melbourne, Victoria, Australia Service Care Solutions Full time

    Field Service Engineer - Remote (UK Wide & Overseas Travel) - to 50k + Expenses + BenefitsAbout The CompanyWe are currently working with a leading supplier of Turbine Solutions to industrial markets worldwide. An established business they provide a comprehensive range of products and services to the industrial gas turbine and steam turbine market sectors,...


  • Melbourne, Victoria, Australia Fish Field Inc Full time

    ```htmlAbout Fluence:Fluence Energy, Inc (Nasdaq:FLNC) is a global market leader in energy storage products and services, and optimization software for renewables and storage. With a presence in over 47 markets globally, Fluence provides an ecosystem of offerings to drive the clean energy transition, including modular, scalable energy storage products,...


  • Melbourne, Victoria, Australia Fish Field Inc Full time

    ```htmlAbout Fluence: Fluence Energy, Inc. (Nasdaq: FLNC) is a global market leader in energy storage products and services, and optimization software for renewables and storage. With a presence in over 47 markets globally, Fluence provides an ecosystem of offerings to drive the clean energy transition, including modular, scalable energy storage products,...


  • Melbourne, Victoria, Australia Fish Field Inc Full time

    ```htmlAbout Fluence: Fluence Energy, Inc.(Nasdaq: FLNC) is a global market leader in energy storage products and services, and optimization software for renewables and storage.With a presence in over 47 markets globally, Fluence provides an ecosystem of offerings to drive the clean energy transition, including modular, scalable energy storage products,...

  • Field Engineer 2

    2 weeks ago


    Melbourne, Victoria, Australia Fish Field Inc Full time

    What success looks like in this role:The Field Engineer performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop/laptop computers, printers, and peripherals.Responsibilities and Accountabilities:Provide On-site support to various clients.Provide support for hardware...

  • L2 and Field Engineer

    2 weeks ago


    Melbourne, Victoria, Australia Fish Field Inc Full time

    Catering to escalations from L1service desk Support multiple customers anddifferent environments Opportunity to learn fromdifferent environments and technologies Our clienta small Managed Service Provider catering to over 40 customers in Melbourne.The MSP has many clients that they have been servicing for years. The team of10 including onshore and...

  • Field Service Manager

    2 weeks ago


    Melbourne, Victoria, Australia Adecco Full time

    Senior Leadership Role Amazing Location Corporate DiscountsReporting to the Head of Service Operations the Field Service Manager will be at the helm of their dynamic Field Service Management department. Your role is pivotal in ensuring a top-notch customer and merchant experience through effective management of service providers and operations support.Based...


  • Melbourne, Victoria, Australia NOKIA Full time

    Join us in creating the technology that helps the world act togetherWe are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people's lives and help build the capabilities needed for a more productive, sustainable, and accessible world.Be part of a culture built on an inclusive way...


  • Melbourne, Victoria, Australia Pacific Energy Full time

    Renewables Company with an Exciting Growth Trajectory Join us in Transitioning the World to a Clean Energy Future Flexible Work Options and an Optional 9-day Fortnight Pacific Energy is an Australian market leader in the provision of sustainable distributed energy. Our purpose is to transition the world to a clean energy future. As Australia's only...

  • Field Service Manager

    2 weeks ago


    Melbourne, Victoria, Australia KONE Full time

    At KONE, you'll find innovation that goes somewhere We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play. The future of work is flexibility At KONE we believe that creating...

  • Field Service Manager

    2 weeks ago


    Melbourne, Victoria, Australia Kone Full time

    At KONE, you'll find innovation that goes somewhereWe see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.The future of work is flexibilityOur work will take you in different directions.We're...

  • Field Service Manager

    2 weeks ago


    Melbourne, Victoria, Australia 201 KONE Elevators Pty Ltd Full time

    At KONE, you'll find innovation that goes somewhereWe see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.The future of work is flexibilityAt KONE we believe that creating flexibility in...


  • Melbourne, Victoria, Australia Talent International Full time

    australia melbourne contract negotiable Initial contract until end of June potential for extensions Blackburn North + Doncaster Location + Working from home options Government Agency Emergency ServicesThe Role:This Government Agency is seeking an Field Services Officer to join the team to provide level 1 & 2 ICT field services support to the organisation.The...


  • Melbourne, Victoria, Australia Opteon Full time

    Opteon is an international provider of valuations, advisory and specialist property services in the Australian, New Zealand and US markets. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting period of...


  • Melbourne, Victoria, Australia Hitachi Construction Machinery Full time

    What's in it for you?- Rewarding salary package inclusive of super + opportunity to earn company biannual bonuses $$$: Access to free OEM training and benefits:- Employee benefits on a range of goods and services with exclusive staff discounts:Long term career opportunities in a growing and sustainable business Supportive management who value your input...


  • Melbourne, Victoria, Australia Talent Focus Full time

    Field Service TechnicianThe Field Service Technician is primarily responsible for carrying out plant installations, routine servicing, troubleshooting, diagnosis and efficient repair of pneumatic, hydraulic and electrical faults/works relevant to compressed air & nitrogen plant and equipment in the field. From time to time assist with whole good sales of...


  • Melbourne, Victoria, Australia nbn™ Full time

    Job ExpectationsBuild your career and Australia's futureNot many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements.A fantastic opportunity has presented itself for a Manager, Field...


  • Melbourne, Victoria, Australia Rheinmetall Defence Australia Pty Ltd Full time

    Field Service Representative Team LeadRheinmetall Defence Australia Pty Ltd in Melbourne Rheinmetall- /- Field Service Representative Team Lead RefNr:- AU01383-: Contract Type:- Permanent Full-TimeWHAT WE ARE LOOKING FORAbout the TeamThe Field Service Representative - Team Lead will head up an initial team of five Victoria based FSR's in our rapidly...


  • Melbourne, Victoria, Australia Conquest Personnel Pty Ltd Full time

    Our client based in the South East and are an Industry leader who specialise in the mechanical repair and major inspection of truck mounted EWP's, Crane borers, Vehicle loading cranes, Carrier trucks, Scissor lifts and associated equipment used in the Electricity, Gas, Rail, Telecommunication Industries.Due to growth they are currently recruiting for a Field...