Mac Support Specialist

2 weeks ago


Melbourne, Victoria, Australia Axiom Technologies Full time
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans.

This role will provide onsite/ on-call assistance to end-users within the organisation's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.


Roles and Responsibilities:

  • Setup and configuration of all MAC OS systems
  • Knowledge in Zero Touch Deployment for MACs
  • Provide 2nd & 3rd Level Software Support
-
Knowledge of JAMF:

  • Experience with JAMF selfservice management and commandline
  • Imaging and reimaging of MAC's Laptops to latest OS Version
  • Diagnosing and Troubleshooting MAC related OS and Hardware problems
  • IMAC
  • Perform Software Installations on all Apple devices
  • Smart Hands Activities
  • Provide remote support for users traveling or at home.
  • Provide VPN support on Mac devices
  • Provide accurate asset information within the ticketing system to ensure an accurate asset database
  • Perform refresh of enduser devices in alignment with refresh schedules
  • Assist with Mac inventory activities as required weekly and monthly
  • Proper Documentation of End User Issues within Service Now
  • Backup and Restoration of End User Data
  • Create, modify, and maintain MAC processes and policies
  • Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day
  • Ability to work in Active Directory for Windows if needed
  • Ability to work within Service Now
  • Strong ability to interact with Customers

In-depth knowledge of:

  • MAC/ Mac Support
  • JAMF Support
  • Apple Specialist
  • MAC Operating systems
  • Strong Troubleshooting of Mac Hardware or Software environments

Experience in a similar role
-
3+ years of relevant experience.

Must Have:
JAMF Certification****What next?

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