Tour Consultant

Tour Consultant
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Part time position based in Sunbury with the opportunity to transit to Full Time

Donric Group has over 40 years of experience in providing high quality, professional and safe passenger transport services to our local communities.

Donric Group employs more than 400 staff and operates over 400 buses and coaches across 2 main depot locations in Victoria and 9 depots in far north and central Queensland.

Our growth and development continue to be built on the professionalism of our staff, the quality of our vehicles, strong relationships with our customers, and our highest standards of service delivery.

Coach Tours of Australia (CTOA) is a division of the Donric Group.

Due to our continued growth we are currently looking for an experienced Tour Consultant for CTOA.

The role of the Tour Consultant is to develop, sell and co-ordinate domestic group tours using a coach or bus as the main mode of transport.

The Tour Consultant will be working with our range of tours which are tailored for the sectors we service. You will tailoring specific tours for those customers wanting something unique. Key focus of this role is sales and customer retention for our tours. The customer experience will be the forefront of all tasks.

As well as providing the bus transport element, you will also be organizing with third party suppliers accommodation, attractions, airline flights, meal venues etc.

The principal responsibilities of this position are:

• Sales
• Product knowledge
• Marketing
• Product Delivery
• Administration

PRE-REQUISTES FOR THE ROLE

• Frontline sales role experience
• Strong Microsoft Office Skills
• Marketing

experience will be highly regarded

• Social media platform advertising experience
• Cert III in tourism, preferable
• Current Victorian driver's license

KEY SUCCESS FACTORS:

• Energetic and motivated selfstarter with excellent customer service skills
• Strong interpersonal and communications skills with the ability to build relationships quickly and successfully manage stakeholders
• Experience in identifying new sales opportunities and developing a longterm sales pipeline
• Throughout understanding of profit and margin and implementing tours to meet their financial projects and customer expectations
• Strong negotiating skills in bargaining to purchase goods and services from third party suppliers at economical prices
• Able to handle complaints in a positive manner
• Strong time management skills in order to meet tight deadlines while multitasking under pressure
• Sound computer literacy skills
• Able to work in a team environment

If you would like to work in a dynamic team where you will look after your clients and create memorable travel experience, then we would love to hear from you

Job Types:
Part-time, Permanent

Part-time hours: 20 per week

Salary:
From $29.00 per hour

Benefits:

• Free drinks
• Free food

Schedule:

• Monday to Friday

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