Manager, Organisational Change and Training

2 weeks ago

Brisbane, Queensland, Australia Queensland Health Full time

The role:


Reporting to the Delivery Director, The Manager, Organisational Change and Training will oversee and manage the Organisational Change and Training stream, within the Delivery Office, to develop business change and training strategies to support the delivery of large scale, complex Information Management (IM)/Information and Communication Technology (ICT) programs and projects and their interdependencies, through the successful implementation and leadership of sustainable transformative change to effective realise the benefits of initiatives and operational activities.

The position has a strategic focus on developing and implementing business-focused solutions that achieve efficiencies in service delivery and sustained service improvement.


In addition to this, you will be responsible for:

  • Lead and manage the creation of change management strategies, plans and action plans to ensure all change management activities are identified, scheduled and managed across the lifecycle of each business implementation.
  • Provide strategic change management advice in relation to assessment, analysis, documentation and implementation of approved change management methodologies, including the evaluation and management of risks and issues.
  • Lead and manage Business Change Impact Assessments, development of change responses, training and business readiness activities relating to new business processes, system changes and solution related changes.
  • Provide expert advice and strategic input into the development of organisational change and training deliverables to ensure they meet quality standards and comply with Queensland Health policies, strategies and architecture.
  • Enable informed decision making on organisational change and training related project issues by developing timely and relevant written submissions, briefs, presentations and information papers for project stakeholders.
  • Support the Project/Program Managers in ensuring project outcomes are achieved and project management capability is developed and maintained within the Division by leading, managing and directing multidisciplinary project team/s.
  • Represent the Delivery Office as required in high level and often complex communications, collaboration, negotiations and other interactions with clients, vendors and other key stakeholders.
  • Work collaboratively with key business stakeholders to develop change management documentation, materials and presentations necessary to implement, reinforce and sustain transformational change.
  • Ensure resource flexibility and capability to identify and deliver stakeholder engagement, communication and training activities to support the successful delivery of ICT initiatives.
Are you right for this role?

To be successful in the role, you will have the proven ability and success in transformational change management and leadership relating to business change projects including enabling of benefits realisation, stakeholder engagement, and communications and training within a large complex organisation-wide project environment.


Furthermore, you will have proven negotiation, consultation, facilitation and effective written and oral communication skills for use in a complex program/project environment, with demonstrated ability to provide advice, consultation and collaboration with senior management and a diverse range of stakeholders on complex and strategic issues.


About eHealth Queensland:

eHealth Queensland is one of the largest Information Communication Technology operations in the state.

It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.


Benefits of working with eHealth Queensland:

By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.


You will enjoy a variety of benefits, including:

  • Competitive salary + generous superannuation and leave loading
  • Flexible working arrangements
  • Diverse work culture
  • Career training and development

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