Administration Consultant • Vehicle Inspection Services

2 weeks ago

Mile End, Australia Royal Automobile Association of South Australia Full time
  • Exciting opportunity to join SA's iconic RAA
  • Permanent Part Time role based at Mile End
  • Join a tight-knit team with a fun, inclusive and supportive culture

The RAA is seeking a dedicated Vehicle Inspection Services Administration Consultant to join our Road Service Delivery team. As the first point of contact for Vehicle Inspection Services this role will see you working within our busy reception area at Mile End.

You will be responsible for overseeing the administrative aspects of vehicle inspections, coordinating with inspectors, and ensuring compliance with all relevant regulations and standards. Your role will involve managing inspection schedules, processing inspection reports, and maintaining accurate records. Key to success in this role will be your ability to deliver an exceptional customer experience together with:

  • Managing bookings via phone and in person
  • Ordering of stock as required
  • Preparation and processing of invoices
  • Receive, receipt, balance, maintain and reconcile cash and EFTPOS transactions
  • Plus more

This is a Part Time job share role that will require you to work the following shifts:

Week 1

Week 2

Monday

12.00 – 5.00

12.00 – 5.00

Tuesday

12.00 – 5.00

12.00 – 5.00

Wednesday

Off

8:00 – 5:00

Thursday

12.00 – 5.00

12.00 – 5.00

Friday

12.00 – 5.00

12.00 – 5.00

About you

You are a confident and passionate self-motivated individual who enjoys working in a high performing culture. You're passionate about helping our community (and members) and want to make a difference. The ideal candidate will have a strong administrative background, excellent organizational skills, and a commitment to customer service excellence.

For this role, we're also looking for:

· Excellent written and verbal communication skills along with great attention to detail

· High level organisational and time management skills

· Ability to use a multi-line telephony system

· Competency in booking systems, resource allocation, payment taking and receipting

· Proficient with windows-based systems and Microsoft Office Suite including Microsoft Teams

· Above average knowledge of Adelaide Metropolitan area

About us

As one of the South Australia's largest and most iconic organisations, we're proud to deliver our trusted range of motor, home, and travel services to more than 820,000 members.

In our vision to make life better for members and better for our community, we're also elevating our offering to include electric vehicle charging, Solar and Battery and more. We've been innovating since 1903, and we're excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.

We're also one of the state's largest employers (and growing), with more than 1400 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too – but all still proudly SA-based.

Benefits

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

  • Free RAA premium road service
  • Access to our Member Benefits program
  • Generous discounts on all RAA products
  • Flexible work arrangements
  • 12 weeks paid parental leave
  • Ongoing Training & Development opportunities and a Study Support Program
  • Wellbeing facilities and Corporate Health Insurance Plan
  • On-site Cafe with Barista

To Make a Move That Matters and work for a passionate South Australian organisation with members at heart click 'Apply' to submit your application by: 9.00am Monday 24th June 2024.

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

We are committed to building a workplace that's diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including First Nations People.



Required Skills
  • Proficiency in administrative and clerical procedures
  • Excellent organizational and time management skills
  • Strong communication and customer service skills
  • Ability to manage and process large volumes of data accurately
  • Proficiency with office software, including word processing, spreadsheets, and databases
  • Knowledge of vehicle inspection processes and regulations (preferred)
  • Ability to work independently and as part of a team
  • Strong problem-solving skills and attention to detail
  • Ability to handle confidential information with discretion


Required Experience
  • Previous experience in an administrative role
  • Experience in customer service or client-facing positions
  • Familiarity with the automotive industry and vehicle inspection services (advantageous)
  • Experience with record-keeping and data entry
  • Proven track record of managing schedules and meeting deadlines
  • Experience in handling customer inquiries and providing information
  • Background in working with regulatory compliance and standards (desirable)
  • Prior experience in a similar role within the road service or automotive industry (highly regarded)
  • Proficiency in administrative and clerical procedures
  • Excellent organizational and time management skills
  • Strong communication and customer service skills
  • Ability to manage and process large volumes of data accurately
  • Proficiency with office software, including word processing, spreadsheets, and databases
  • Knowledge of vehicle inspection processes and regulations (preferred)
  • Ability to work independently and as part of a team
  • Strong problem-solving skills and attention to detail
  • Ability to handle confidential information with discretion

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