Motor Vehicle Claims Administration Assistant

2 weeks ago


Dandenong, Victoria, Australia SIXT Australia - VIC & SA Full time

About SIXT Australia
SIXT has arrived in Australia. Be part of this exciting new premium brand in Australia.


Our vision is to be the best car rental company in Australia, by offering our customers the best service, the best rates and the best experience.

SIXT is 100% owned by the NRMA, so our customers can take comfort in knowing they are dealing with one of Australia's most trusted and reliable brands.

We go above and beyond for our customers, we call this above and beyonding.

Our friendly, professional team takes the time to understand your rental needs.

Whether you're after an economical compact car, 4WD, family sedan, luxury car, bus, van or truck, thousands of people across Australia trust us every day to help people and cargo on their way.


What is this role about


SIXT Australia - Vic & SA is seeking a self-motivated and Motor Vehicle Accident Claims Administration Assistant to join its back office operations based at its Dandenong Head Office.


The successful applicant must have the ability to think on their feet whilst working in a team environment, high attention to detail, methodical thought processes, excellent customer service skills, great negotiation ability and a positive can-do attitude.

Working in a small team, you will be responsible for, but not limited to:

  • Processing and management of motor vehicle claims
  • Liaising with customers and insurance companies regarding vehicle accidents
  • Processing claims with our largest customers
  • Maintaining our claims management system and database
  • Liaising with our stores to obtain information
  • Developing and maintaining relationships with claims companies, insurance companies, repairers and solicitors
  • Some debt collection and recoveries
  • Other Ad hoc responsibilities within the team as needed.

What do we need from you?
To be successful in this position, our new team member will be able to demonstrate the following:

  • Excellent communication skills, a can-do, positive attitude and a flair for sales.
  • Ability to think on their feet whilst working in a team environment
  • Strong attention to detail with a methodical thought process being applied to all tasks
  • Negotiation skills
  • A positive cando attitude
  • Competent computer skills to perform daily tasks
  • Full working rights in Australia
  • Ability to multitask during peak periods and able to work unsupervised
SIXT Australia has a process of ensuring your working rights in Australia.

At SIXT Australia, we will keep you safe along the way, so we expect your commitment to all our health and safety policies, and to encourage others to do the same.


What's in it for me?

And, oh, the benefits:

There's up to 30% off SIXT rentals around the world for you, and up to 25% off SIXT rentals globally for your family and friends-but that's just the tip of the iceberg.

As part of the NRMA Group, you have access to you a vast range of employee discounts, savings, special offers and more.

You will be rewarded with a generous remuneration package that will drive and motivate you to achieve excellence.

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