Client Services Officer
2 weeks ago
_Permanent position with flexible working arrangements on offer_:
_Opportunity to build your technical skills and knowledge within a complex statutory and regulatory space_:
_Help to support the democratic process in NSW_
_About the Role_
The role is an ongoing full-time position.
_ About the NSW Electoral Commission_
The New South Wales Electoral Commission delivers trusted and independent systems, processes, oversight and engagement that support democracy in New South Wales.
Our vision is to maintain confidence in the integrity of the democratic process and make it easy for people to understand and participate.
Our work includes:
Running elections.
- Communicating and engaging with the public and our stakeholders; and
- Investigating possible offences and enforcing electoral laws such as the Electoral Act 2017 and the Electoral Funding Act 201
- Regulating political participants and supporting them to meet their statutory obligations
_What we offer_
Opportunity to work on large scale events and assist your local community
- Career development opportunities
- Employee Assistance Program
- Work/Life balance (35 hour working week)
- Access to Fitness Passport for eligible staff
Key knowledge, experience and essential requirements
- Tertiary qualification or equivalent training to demonstrate commitment to learning
- Experience in a customer service / client or regulator environment role.
- Experience in the use of business information systems i.e. Salesforce not essential but preferred
- Strong written and verbal communication skills, demonstrated ability to tailor communications styles
- Politically neutral with no current or past affiliation to political parties or lobbyists/campaigners
- Satisfactory Criminal Record check result
_How to apply_
- Tell us about a specific time when the client was being difficult. How did you have tailor your communication to ensure the client understood the requirements and a positive outcome was achieved? Why was this important? (maximum 300 word limit)
- Provide a recent example where you were faced with multiple and competing deadlines. What steps did you take to ensure you met each deadline and how did you prioritise your work? (maximum 300 word limit)
You should include a covering letter summarising your skills, knowledge and work experience, along with an up-to-date resume which clearly detail your skills and experience as relevant to this role.
Applications received and completed after closing time will not be considered for selection.
The selection process will include a range of assessment techniques to assist in determining your suitability for the role.
_ Other Information_
A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 18 months.
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