Client Service Officer
1 week ago
Contract until the 31st of October 2023 with possible extension
:
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Hourly pay rate up to $41.59/hour + Super.**:
Working onsite, all five days at the Newcastle office
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Immediate start.
PURPOSE OF THE ROLE:
You will be responsible for delivering high-quality customer services that are reliable, timely, and consistent.
You will also be managing a customer caseload to deliver financial management services to customers and make decisions on their behalf.
KEY ACCOUNTABILITIES:
- Develop strategies and make substitute decisions to manage customer finances including medium to longterm planning.
- Communicate and engage with customers to understand their financial needs and existing arrangements, build rapport, and consult with the customer to understand aspirations.
- Actively listen to the concerns and enquiries of customers and stakeholders and work to resolve issues across NSW Trustee & Guardian's services.
- Deliver highquality, respectful, consistent, empathetic, and timely services to customers.
- Work closely with staff from Estate Planning and administration and Public Guardian divisions to achieve quality outcomes focused on customer needs. Ensure a coordinated approach to customer matters by working closely with team members.
- Access the required systems and processes to support the management of customer matters and actively suggest improvements.
- Escalate complex matters and substantial complaints to the Senior Client Service Officer or Principal Client Service Officer, as required.
- Discuss progress with the Senior Client Service Officer and complete ongoing
Nisha at
About Easy Authoring:
Established in 2006, Easy Authoring helps job seekers find the right opportunity to match their skill set and career progression.
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