Customer Service and Warehouse Assistant

2 weeks ago

Melbourne, Victoria, Australia Inject Full time
Full-time permanent role in a stable industry. Moorabbin based warehouse.

  • Monday to Friday (7:30am4:00pm). No weekends or overtime
  • Career progression opportunities.

About CDK Stone
CDK Stone is the one to beat when it comes to providing total support to the stone industry.

We are not only renowned for importing and selling high-quality natural stone and a premium range of tools and equipment, but we install, service, and maintain cutting-edge stone processing machinery for customers across Australia.


Whilst we are a national company, we have a close-knit warehouse and service team that supports our customers and the wider business.

We are now looking for a Customer Service and Warehouse Assistant to support our machinery division.

Why You Want To Work Here

  • We want to develop your expertise in a variety of areas in the warehouse. Whether it is getting you your forklift license, learning how to do cycle counts and stock takes effectively or giving quality service to customers we want to give you the skills to grow at CDK Stone.
  • You will learn about complex, automated machinery and help coordinate the movement of high quality, premium parts that will contribute to the success of a customer's business.
  • Better still, you will be working within the service department that is set for its next stage of growth and where this role will play a central role in the success of the company.

About You

  • Having worked in warehousing, you likely have a natural energy for an active hands on role. You felt fulfilled doing accurate stock takes and organising pallets effectively. However, because of your friendly down to earth personality you may looking for a role that incorporates more interaction with people. This role may be perfect for you at it combines both of these aspects.
  • Interacting with people is one of the highlights of your working day. Whether it's helping customers or collaborating with other members of your team, you love to taking the time to help others and work together towards solving a problem.
  • In your current work place, initially you might not have known much about your product range. However, you are someone who enjoys learning, takes the time to become familiar with products and asks questions to improve your understanding. This ensures you can give customers the best possible service and advice you can provide.

About the Role
As a key person within the Service and Machinery Division, you will work closely with other members of the team by:

  • Coordinating with the internal team and suppliers to ensure parts are available when required across multiple interstate warehouses.
  • Completing cycle counts and stock takes within the warehouse and ensuring that reconciliations are complete for stock takes.
  • Learning about specific parts through discussions with suppliers and independent research with support from our technicians.
  • Identifying new local and international suppliers for parts.
  • Assist with the despatch process by picking and packing machine parts and using the forklift to load products onto couriers (if you don't have a forklift license, we will help you get one)
  • Ensuring that the warehouse is clean and tidy and OH&S standards, policies and procedures are being adhered to.

Selection Criteria
To be successful in this role you will have:

  • Customer service experience
  • An interest in learning about technical products

What Next


If you are interested, please submit your resume and a cover letter detailing what appeals to you about this opportunity.

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