Clinical Case Specialist HYBRID — SYDNEY

2 weeks ago

Sydney, New South Wales, Australia Mable Full time

We're powered by purpose

Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we've been helping our community live their kind of independence, and today we're one of Australia's largest and fastest growing healthtech platforms.

We have been recognised in AFR's Fast 100 list, Deloitte's Tech Fast 50, and won the Australian Growth & Australian Technology Growth Company of the Year Award in 2020 So don't miss your opportunity to join a thriving scale-up and deliver change to Australia's care and support sector.

As a Clinical Case Specialist, you will play a crucial role in managing and overseeing the account statuses of vulnerable clients and liaising with NDIS and HCP providers to ensure vulnerable participants have continuity of care when faced with funding exhaustion and to ensure each case is handled with sensitivity, accuracy, and compliance with regulatory guidelines.

This role requires a detailed understanding of funding structures and alternative care options and a proactive approach to safeguard clients' interests and continuity of care. You will work closely with healthcare professionals, clients, and their families to ensure the effective delivery of services and support.

Key Accountabilities

    • Oversee and evaluate the individual situations of escalated cases of NDIS and HCP client accounts, ensuring case management is handled with the utmost dignity and respect.
    • Develop and implement guidelines for conducting funding-based decisions that are transparent, compassionate, and compliant with all regulatory standards.
    • Work closely with clients and their families to communicate the reasons and processes behind funding-based decisions, account status and care options whilst fostering understanding and maintaining trust.
    • Collaborate with interdisciplinary teams to explore alternative support solutions for clients whose services are at risk of suspension due to funding issues.
    • Maintain detailed documentation of all actions taken during the suspension process to ensure transparency and accountability.
    • Provide staff with training and support on best practices for managing delicate client interactions and safeguarding our organisation's reputation during financial management processes.
    • Stay informed about changes in NDIS and HCP policies, incorporating new regulations and funding opportunities into client care strategies.
    • Advocate for the client's needs and rights, ensuring that all actions are in their best interests and uphold the organisation's ethical standards.

Skills, knowledge and experience

    • Bachelor's degree in Finance, Social Work, Healthcare Administration, or a related field.
    • Proven experience in case management, specifically within settings dealing with NDIS and HCP participants.
    • Deep understanding of NDIS and HCP funding mechanisms and regulatory requirements.
    • Strong crisis management skills and the ability to handle sensitive issues with discretion and professionalism.
    • Excellent communication and interpersonal skills, with the capability to negotiate and advocate effectively.
    • Highly developed organisational and time management skills.
    • Expert problem-solving abilities with a focus on ethical decision-making.
    • Compassionate and patient-focused approach, with a commitment to maintaining the dignity of all clients.

Our Values

We're Switched On
We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights.

We're Bold
We're ambitious and embrace creativity to solve challenges. We're here to reshape the industry and back big ideas.

We're One
We channel our passion into a positive environment. We welcome diversity and collaborate to make the most of our different skills and ways of thinking.

We're Impactful
We work hard to deliver change. We innovate and move fast to make a difference in the sector and people's lives.

Our Benefits

Power your career
Learn from industry experts, experienced leaders, and on-the-job opportunities.

Work away
Get a creative boost working overseas for 4 weeks in a rolling 12-month period.

Access parental leave
Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.

Work with flexibility
We're a hybrid workplace. Collaborate at home or in the office - whatever works for you and your team.

Take a floating public holiday
Acknowledge a significant day your way with family and friends.

Be rewarded
Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.

Get paid to take a break
Celebrate your birthday, take a wellbeing break, volunteer - access paid leave days for what makes you happy.

Inclusion at Mable

Mable is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees and candidates.

People with lived experience of disability or personal experience with the aged care system are strongly encouraged to apply.

We take pride in highlighting our dedication to our policies, fostering flexible work arrangements and championing inclusive practices for women in tech.

If this role has stood out to you but you don't feel like you 'tick all the boxes', we strongly encourage you to apply nonetheless. We value diversity across experience and you might well bring something to the Mablehood we are looking for

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

Where to find us online
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