Billing Executive

1 week ago

Sydney, New South Wales, Australia Optus Full time

Billing Executive:

Date:19-Mar-2023

Location:
Sydney (Macquarie Park HQ), Australia

Company:
Singtel Group

So, why Optus?
At Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.


The primary objective is to invoice the customer correctly, with billing outputs aligned to the customer's contract and the services they have with Optus.

This is complex administration requiring interpretation of customer orders, understanding of network services and customer's contractual pricing.

The role entails driving billing accuracy and timeliness; ensuring Optus Enterprise customer revenue is captured correction; providing feedback to improve billing processes and contributing to improving Optus' customer satisfaction measures.

This role plays a significant part in the overall profitability of the Optus Enterprise.

Billing revenue assurance is provided through investigation and correction of billing error reports which forms an important secondary component of this role.


Some of the things you will work across:

  • Allocation process, across several products
  • Provision into billing system
  • Helix, ServiceNow activities, price changes, resigns,
  • Audit reports

What you will bring

  • Experience within Billing position
  • Strong administration and communications skills
  • Prior experience working in a large organisation or telco advantageous


As a provider of essential services across Australia, Optus has a critical role in the community through keeping our customers connected to the people they love and the things that matter.

It is also our priority to ensure we provide our amazing people and our customers with a healthy and safe workplace environment.

In light of the significant risks posed by COVID-19, Optus expects all workers to be fully vaccinated against COVID-19 and will require vaccination for certain roles as well as access to Optus workplaces.

Please speak to us if you have any questions about this policy or how it impacts you, including any concerns you might have about meeting this requirement.

Optus is a place where we let you do you.

Whether you'll be working in our corporate offices or in a retail store, we're a highly collaborative workplace, and offer a range of perks such as:

  • A competitive salary
  • Discounts on products and services
  • Ongoing training, mentoring and development opportunities
  • Up to five days of Volunteer Leave per year
  • Blended Ways of Working
We understand that flexibility means different things to different people.

We're proud to offer a variety of options to work in different ways, such as our Blended Ways of Working and job share.

Our Blended Ways of Working lets our people work across home and our offices. Please talk to us about how we can make this role work for you.

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.

**Please no recruitment agencies, we'll be managing this role in-house. Any resumes submitted outside of our process will be deemed the sole property of Optus.

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