Cabin Baggage Officer

1 week ago

Brisbane, Queensland, Australia Qantas Airways Limited Full time
Permanent, part-time position based at Brisbane airport- Be directly involved in the customer experience by delivering service to the highest standard- Fast-paced, dynamic environment which would suit highly motivated individuals with a great attitude


If you've ever thought about a career in aviation — now is the perfect time to take off with Jetstar We are undertaking one of the biggest recruitment campaigns in our 19-year-history.

Join us during an exciting period as we welcome more state-of-the-art aircraft, launch new international routes and continue our mission to help more people take off through low fares.

The Role

As a Cabin Baggage Officer (CBO), you will be responsible for:

  • Providing excellent customer service to customers taking a professional approach that upholds the company's service standards and culture.
  • Liaising with our passengers at the boarding gate, weighing and measuring cabin baggage and charging applicable fees where required.
  • Work in a productive pro-active team environment with Airport Management, Customer Service Officers, Cabin Crew and Baggage Handlers to deliver an efficient turnaround at airports.
  • Handle cash and/or credit card transactions.
  • Discreet professional handling of customers with excess carry-on baggage.
  • Representing the company image through uniform presentation, grooming excellence and customer service delivery.
  • Complying with company OHS and regulatory responsibilities and standards.
  • Monitoring or and operating automated tools and systems, as trained, maintaining and delivering the ground service product to agreed company standards.
To be considered for this role you will have:

  • A strong working performance history and demonstrated flexibility in availability;
  • A superior safety focus and customer service orientation.
  • A high energy, can-do approach coupled with affiliation with the Jetstar Values & Behaviours.
  • As the 'face' of Jetstar, an immaculate sense of personal presentation, in line with the highest professional standards of the industry.
  • Strong communication ability coupled with a measured approach to conflict resolution when handling delayed or upset customers.
  • Excellent computer skills.
  • Cash handling skills
  • The ability to work on a rotating roster that covers all 7 days of the week, weekends and public holidays.
About Us

The Jetstar Group has airlines in Australia, New Zealand, Singapore, Japan and Vietnam.

Since launch in 2004, we have grown from a team of 8000 and have flown more than 250 million passengers.

Collectively we now offer more than 5000 flights a week to more than 85 destinations in 18 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft.

Our Culture

Jetstar is alive with a sense of adventure.

Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance.

If you love the road less travelled, you'll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes.

You'll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.

Our Benefits


Team members have access to heavily discounted fares to destinations all over the world - not only for team members, but for their favourite travel companions too.

Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel.

Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.

  • Cabin Cleaning Officer

    1 week ago

    Brisbane, Queensland, Australia Star Aviation™ Full time

    Posted:22/05/2024Closing Date:21/06/2024Job Type: CasualJob Category: Cabin Cleaning OperationsStar Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to careJob DescriptionAs a Cabin Cleaning Officer, you'll...

  • Cabin Cleaning Officer

    1 week ago

    Brisbane, Queensland, Australia Star Aviation™ Full time

    Posted:22/05/2024Closing Date:21/06/2024Job Type: CasualJob Category: Cabin Cleaning OperationsStar Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide.We pride ourselves on being big enough to manage, yet small enough to careJob Description As a Cabin Cleaning Officer, you'll...

  • Cabin Cleaning Officer

    1 week ago

    Brisbane, Queensland, Australia Star Aviation Services Full time

    Introduction:Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to careDescription:As a Cabin Cleaning Officer, you'll be responsible for delivering Cabin Cleaning services on behalf of Star Aviation to a...

  • Airline Baggage Handlers

    1 week ago

    Brisbane, Queensland, Australia Swissport (Australia & New Zealand) Full time

    Join Swissport for a career in aviation at Brisbane Airport.Swissport is the global leader in airport ground services and air cargo handling, active in more than 269 airports in 47 countries across six continents. We are committed to delivering safe, high quality services for our clients and their customers across the globe.Working at Swissport has so many...

  • Airport Services Agent

    1 week ago

    Brisbane, Queensland, Australia The Emirates Group Full time

    Job Purpose:Provide assistance to customers on arrival and departure, ensuring high quality and professional customer service is maintained at all times. These include ascertaining the requirements of various categories of customers such as unaccompanied minors, customers with reduced mobility etc. ensuring appropriate special services and facilities are...

  • Customer Service Officer

    1 week ago

    Brisbane, Queensland, Australia Star Aviation™ Full time

    Customer Service Officer - Part Time and Casual opportunities available Posted: 07/06/2024 Closing Date: 05/07/2024 Job Type: Permanent - Part Time Job Category: Customer Service Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough...

  • Guest Experience Officer

    1 week ago

    Brisbane, Queensland, Australia Ingenia Communities Full time

    You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.- We are a leading Australian property group that own, operate and develop a fast-growing portfolio...

  • HR Operations Manager

    1 week ago

    Brisbane, Queensland, Australia Altara Full time

    This position is located in: Brisbane - Do you have experience in HR related employee management?: Autonomous role where you will make a real difference:- Fulltime role with flexibility based at Brisbane AirportAltara Resources is currently seeking an operationally focussed and dynamic Human Resources professional to manage our cabin crew team based at...

  • Brisbane Aviation Protection Officer Cas

    1 week ago

    Brisbane, Queensland, Australia MSS Security Full time

    About the CompanyAs one of Australia's leading security companies, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation's highest profile sites. To find out more visit our website atCultureOur employees enjoy working with MSS because we:Have a high...

  • My Cruises Product and Group Inventory Manager

    3 weeks ago

    Brisbane, Queensland, Australia Flight Centre Alumni Full time

    Are you a lover of all things travel, with exceptional sales and customer service skills to boot? If this sounds like you, you may just be the perfect fit for the My Cruises team – we're always looking for new Cruise Experts to join our team in Broadbeach, Queensland At My Cruises, we are committed to providing a positive working environment, extensive...

  • My Cruises Product and Group Inventory Manager

    2 months ago

    Brisbane, Queensland, Australia Flight Centre Alumni Full time

    Are you a lover of all things travel, with exceptional sales and customer service skills to boot? If this sounds like you, you may just be the perfect fit for the My Cruises team – we're always looking for new Cruise Experts to join our team in Broadbeach, Queensland At My Cruises, we are committed to providing a positive working environment, extensive...

  • Business Development Representative

    1 week ago

    Brisbane, Queensland, Australia Virgin Australia Airlines Full time

    We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.Like any good mission, this one starts with our people.Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better...

  • Aerodrome Reporting Officer

    1 week ago

    Brisbane, Queensland, Australia Cater Care Full time

    Introduction:Cater CareWhy work for us:We have a unique culture that can only be attributed to the people that work for us. Corporate discounts for travel, health, car hire and retail Real opportunities to grow and develop Attractive rosters meaning more quality time with family and friends Competitive RemunerationDescription:All about your role:Cater Care...

  • Operations Controller

    1 week ago

    Brisbane, Queensland, Australia Peopleconnexion Full time

    Challenge yourself in diverse environment Join an honest company who deliver results Assist in safely managing & administering operational functionsThe CompanyJoin a leader in the aviation industry, who provides fixed wing charter and cargo services to some of the world's most stunning locations.The RoleAs the Operations Controller in Brisbane, you will...

  • My Cruises Product and Group Inventory Manager

    1 week ago

    Brisbane, Queensland, Australia StudentUniverse Full time

    Update your details, view your application and progress >> Login Job search Job search e.g. "Administrator, Melbourne" Refine searchWork type Full time 1 Hybrid 1 Region Australia 1 Location Australia Queensland 1 Brand Ignite 1 Category Wholesale & Product 1 My Cruises Product and Group Inventory Manager - Broadbeach, QLD Apply now Job no: Brand:...

  • Airport Services Duty Officer

    1 week ago

    Brisbane, Queensland, Australia Qatar Airways Full time

    About the roleWe have an exciting opportunity to join our team as an Airport Service Duty Officer. This role is based at our station in Brisbane, Australia.You will support the operation by managing the overall control of the shift while providing a five star service at the airport terminal and creating an enjoyable airport environment for customers whilst...

  • Lead/Senior Structural Engineer – Heavy Industrial Structures

    1 week ago

    Brisbane, Queensland, Australia Osborn Consulting Engineers Full time

    Lead/Senior Structural Engineer – Heavy Industrial StructuresLead/Senior Structural Engineer – Heavy Industrial StructuresCompany DescriptionAre you looking to make a change to advance your career? Do you feel a bit stuck in your current career and want to see a path to leadership and commercial growth? Osborn Consulting Engineers is expanding and...

  • Lead/Senior Civil Engineer

    1 week ago

    Brisbane, Queensland, Australia Osborn Consulting Engineers Full time

    Full time Add expected salary to your profile for insights Are you looking to step into a role where you can raise your industry profile, working with clients and leading a range of interesting and diverse Civil Engineering projects. If so, Osborn Consulting Engineers (OCE) would love to hear from you. At the core of our focus is culture. We are actively...

  • Business Manager

    1 week ago

    Brisbane, Queensland, Australia The Emirates Group Full time

    Job Purpose: Do you want a high-flying career working for the world's largest air services provider, based in Brisbane? We are seeking a professional and diligent individual to join our Brisbane airport team as Business Manager, on a permanent full-time basisMore about this role: The Business Manager is responsible to ensure the efficient operation of the...

  • Home Care Service Workers

    1 week ago

    Brisbane, Queensland, Australia Red Mop Cleaning Full time

    WHO ARE WE?:We are Red Mop, an NDIS (National Disability Insurance Scheme) provider. We are registered for QLeave. Our team members proudly wear the Red Mop uniform, and look forward to delivering consistency and quality of service for every job, every day, every time.(Brisbane Northside & Southside)Brisbane - CBD Inner SuburbsSupport Workers & Cleaners...