Airlines Subject Matter Expert

1 week ago


Melbourne Airport, Australia dnata Full time

We are currently seeking Expressions of Interest from team members wishing to provide support to the Learning & Development team as a Subject Matter Expert as and when the need arises through the delivery of training to new and current staff as well as sign-offs.

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Primary Duties & Responsibilities

  • Delivery of a customer centric training and development including the supervision, organisation and coordination of training programs and staff competency training;
  • Manage significant stakeholder engagement and consultation to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands;
  • Develop curriculum, course content and delivery methodology ensuring compliance to industry standards, regulations, legislation and dnata Airport Services' policy and procedure;
  • Quality training preparation, delivery, and assessment of all courses.

ESSENTIAL CRITERIA

  • Must have at least six months experience in the role of the applicable client Airlines Check in
  • Highly developed communication skills both written and oral and excellent presentation skills
  • Demonstrated record of achievement in building and fostering relationships with key stakeholders and clients
  • High collaboration, teamwork, time management and problemsolving ability
  • Strong commitment to dnata's business direction and principles


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