Technical Management Specialist

2 weeks ago

Brisbane, Queensland, Australia BT Full time
Technical Management Specialist

Job Req ID:18315
Posting Date:21 Jul 2023
Function:Security
Location:Brisbane, Australia
Salary:Competitive
Recruiter:

Hiring Manager:

Career Grade:

Internal Closing Date:

Key Purpose of role

  • To manage and administer IP Enterprise, Data Centre & WIFI Technologies for BT and its Global customers.
  • Provide Level 3 technical support. Provide escalation support and liaising with customer representatives or vendors and supporting/directing other support staff where appropriate.

What I'll be doing - your responsibilities

  • Form an integral part of 24*7 rota to provide inlife support
  • Work on complex incidents, problems and changes within the Operational environment.
  • Provide level 3 operational support and own the high priority incident while maintaining the agreed SLA.
  • Be the technology SME for specialised product as per contract or business need
  • Be the Contract SME obtaining full infrastructure, tools and process knowledge.
  • Provide escalation support to team members including first and second line of defence.
  • Root cause analysis and building PIR as and when required
  • Provide consultancy and support in Vulnerability management, IOS upgrades and policy management.
  • Ensure full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive BT to be a trustworthy organisation.
  • Configuring, troubleshooting, and managing Cisco Nexus (9k, 3k, 5k, etc.)
  • Configuring, troubleshooting, and managing Cisco WLC (5500, 9800) Cisco Prime
  • Managing Cisco ISE infrastructure
  • Perform Checks on the quality of work done by project team on newly commissioned network nodes and responsible for its handover acknowledgement to operations team.
  • Highlighting any design issues to the Engineering team and following up until its resolution
  • Suggesting design improvements to Engineering team which could be beneficial for the network going forward
  • Performing software upgrades of network elements
  • Perform after hour support (rostered on call)
  • Engage with equipment vendors for complex faults
  • Maintain up to date information about configuration Items and their associations required to deliver telecommunications services.
  • Develop good technical awareness of new product developments in emerging technologies.
  • Manage own work effort effectively with minimum supervision.
  • Work on own initiative, recommending and implementing improvements to the network.
  • Mentoring and raising the technical skills of level 1 and 2 engineers
  • Risk Analysis and Validate Changes to minimize the impact.
  • Assist with internal and external audit requests.
  • Provide Root Cause Analysis for Low, Medium and High Severity Incidents and work with problem management team to close the identified gaps.
  • Provide technical review of changes being implemented by the projects team.
  • Responsible to document all Troubleshooting activities into the incident record/ticket.
  • Coordinate with onsite operation teams to resolve regional/global problems.
  • Further development of existing network infrastructure
  • Provide a technical point of contact between user/IT groups to ensure effective support.
  • Project collaboration with Implementation and Engineering teams.

The technical skills needed

  • Mandatory: Handson experience in operation and management of IP Enterprise, Data Centre and WiFi.
  • Experience with Cisco Data Centre Infrastructure.
  • Experience with Wireless technologies.
  • Experience with syslog solution and SIEM solution (Splunk, Logrythym).
  • Knowledge and experience of Cisco DNA Centre (DNAC) for Provisioning, Assurance and Automation services.
  • Cisco Router & Switch experience with emphasis on IOS / CatOS, NxOS
  • OSI & TCP/IP Network protocol architecture, Layering benefits and concept, functions of different layers, switches and LAN design, VLAN's, VTP, STP, RSTP, MSTP, VPC, Multichassis EtherChannel(MEC).
  • Strong understanding of TCP/IP.

Experience you would be expected to have

  • Bachelor degree qualification (Telecommunications/Engineering, IT/Data Networks) or equivalent experience.
  • Minimum 5 Years telecommunicationsbased experience within a large enterprise/carrier or integrator.
  • Mining, Industrial/Oil and Gas or manufacturing experience preferred.
  • CCNP.
  • At least 5 years handson IP Data Centre experience.
  • Stakeholder management and ability to work under pressure.
  • Effective oral and written communication.
  • Strong problem solving and analytical skills.

About us

  • BT is part of BT Group, along with EE, Openreach, and Plusnet.
  • Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
  • We value diversity and celebrate difference. As Philip Jansen, our CEO, s

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