service leader aged care

2 weeks ago

Brisbane, Queensland, Australia Centacare Full time

06th June, 2024

Centacare, an Agency of the Catholic Archdiocese of Brisbane, is a values-based organisation dedicated to providing services to the entire community, irrespective of religion, circumstance, ethnicity, economic situation, age, gender, or ability. With a workforce of over 3,000 employees and volunteers, Centacare operates in more than 200 locations, supporting tens of thousands of people each year across various Directorates.

The role:

At Centacare, we believe in empowering individuals and enriching communities, guided by our values of Respect, Integrity, and Equality. As a Service Leader, you will play a crucial role in delivering high-quality services to clients, promoting a positive workplace culture, and contributing to the mission of Centacare.

As an Aged Care Service Leader, you will work collaboratively to deliver person-centred care, ensuring clients have the support they need to maximize choice and control. You will lead a team, providing supervision, coaching, and setting clear expectations for best practice. Your role will contribute to a positive workplace culture, brand awareness, and a commercial focus in an adaptive and changing environment. The permanent fulltime role based out of Aspley and will have a focus on the case management of Home Care Packages.

Key Duties:

  • Lead, set outcomes, provide advice, and provide regular direct supervision and performance feedback to support workers and other direct reports to embed person-centred practice to deliver safe supports that enable clients to work towards their individual goals.
  • Supporting clients and their families, where appropriate; to plan, coordinate and facilitate regular team meetings and required client-specific training. With an emphasis on person-centred goals and outcomes, reflective practice and managing risk.
  • Ensuring client's personal care, support and health needs are met and provided within the applicable standards for the relevant service stream.
  • Building and maintaining strong relationships with key internal and external stakeholders and services offered by the program are promoted positively to the clients, their families, and the community.
  • Manage the running of the services which may include managing service budgets, program development and compliance, report and record keeping and vacancy management.


Skills and Experience:

  • Previous Experience in Aged Care Case Management highly desirable
  • Diploma in Community Services/Disability or equivalent
  • Leadership experience in a human services organisation
  • Knowledge of funding standards, guidelines, and legislation
  • Strong communication, leadership, and problem-solving skills
  • Strong written and computer skills for the creation of plans, programs, reports, and correspondence.
  • High level communication, influencing, liaison and negotiation skills.
  • Established problem solving and conflict management skills.
  • Ability to obtain an NDIS workers screening card and working with children check.
  • Ability to obtain and pass a police check.


Why Work for Us?

This is a unique opportunity to work for a values-based organisation and develop your skills at one of the largest employers in Queensland. The is role will be salaried at a level 4.1 under our EBA, which is $47.49 an hour. In addition to a competitive wage rates, 2 weeks paid parental leave, 13 weeks Long Service leave plus PBI packaging benefits of up to $15, 900 you will be able to be part of an organisation that truly values their employees providing client centric care to our clients.

How to apply

If you are ready to make a difference and contribute to our mission, and meet the qualifications outlined, we invite you to apply for this role.

Click APPLY and submit a cover letter that clearly addresses the above-listed skills, experience and essential criteria, as well as a copy of your current résumé. For any questions please email Kathleen Holding at or

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