Engagement Officer

1 week ago

City of Rockingham, Australia MercyCare Full time

Job description
***:

Engagement Officer*:

  • Aged Care Services | Aged Care
  • Closing date: 23/04/2024
  • When you join MercyCare, you join something bigger. A community of staff that make a difference at the heart of the community. As a leading Western Australian notforprofit provider of aged care, family, community, early learning and disability services we support people throughout life's journey. We invest in our people by building rewarding careers, offering training and development opportunities and a valuesdriven culture where our people can belong and thrive.

About the role
This role internally titled
Engagement Officer supports our Home Care team by:

  • Working with the Home Care Team Lead and Coordinators to identify target clients across all Home Care programs.
  • Attending client homes for face to face visits to discuss services, when required.
  • Liaising with the Home Care Coordinators to handover documentation for sign ups.
  • Engaging in effective stakeholder communications using the appropriate communication channels to promote Home Care services.
  • Managing the engagement mailbox and ensure queries are responded to in a timely manner.
  • Attending relevant sector expos and events.
  • Conducting phone call and other engagement activities with potential clients.
  • Monitoring the MercyCare CHSP database and engaging with clients to convert eligible clients to MercyCare HCP.
  • Undertaking additional duties as required by the Manager or Team Lead of Home Care.


If this sounds like you, please join us to share your knowledge of aged care services and a passion for supporting people through life's journey.


About you
You'll share our values and want to make a difference in the lives of others.

Your key experience will include:

  • Certificate III in business, administration, marketing, customer service (desirable)
  • Relevant experience in a fast moving administrative or customer service role
  • Understanding principles of relationship management and stakeholder engagement
  • Ability to prioritise workload and meet deadlines
  • Excellent interpersonal skills and participation as an active member of a team
  • Excellent computer skills including Microsoft Word, Excel and Outlook
  • Driver's license
  • National Police Clearance (obtained within the last six months)
  • Evidence of current influenza and COVID vaccinations (preferred)

About the benefits
Along with joining a Western Australian community focused organisation, you'll have access to:

  • Salary sacrificing/packaging options up to $18,000
  • Flexible shift pattern to suit life commitments
  • Employee Benefits & discounts (including Childcare for your own little ones)
  • Options to purchase additional leave to support work/life balance
  • Supportive work environment with development and training
  • Employee Assistance Program

To Apply

_At MercyCare, every person matters._

  • With our 175year legacy extending back to the Catholic Sisters of Mercy, today we stand proud to make a positive difference in our local communities. We live by our values respect, integrity, compassion, justice, excellence, and courage._

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