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Client Services Manager

3 months ago

Brisbane, Queensland, Australia Fuse Recruitment Full time

Are you a client services or broker support professional looking to step up into a role that manages end-to-end support for a brokerage?

Join an award-winning brokerage that prioritises education and empowerment of its clients to achieve financial outcomes that change people's lives. The team is collaborative, driven to improve efficiencies and values superior client care.

We're looking for someone that takes continuous improvement personally and has an affinity for providing broker support that empowers & mobilises their teammates to be more efficient & effective.


Benefits to the successful candidate:

  • Work in a growing and award-winning brokerage
  • Market-leading salary package
  • Permanent role in a great location
  • A friendly & collaborative team


Duties and responsibilities include:

  • Managing the offshore loan processing team to deliver end-to-end support from submission to settlement
  • Actively seeking out ways to continuously improve the brokerage's approach to loan processing and client care
  • Empowering the brokers to settle more loans with efficiency & effectiveness
  • Supporting the Managing Director to deliver superior automation processes
  • Collaborating with staff, clients, referral partners & lenders in the loan approval process
  • Nurturing clients in the post-settlement and repricing phases of the client lifecycle


We are looking for someone with:

  • 2+ years experience in a similar role in the mortgage broking industry
  • Proficiency with BrokerEngine is highly regarded
  • Experience with Flex (preferred but not essential)
  • Strong understanding of the residential loan broking process from application to settlement
  • Ability to work autonomously, in a team and with speed & efficiency
  • Data entry & CRM experience (preferably in Mercury)


If you think this could be the role for you then please apply now Or, if you have any questions, please contact Samuel Longfield on .

At Fuse, we specialise in recruitment for the insurance and wealth management industries and actively source for a broad range of established clients. If you are an insurance or finance professional looking for your next opportunity, we'd love to hear from you
If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role

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