61-2023 - Aps6, Business and Operations Manager

2 weeks ago

Canberra, ACT, Australia The Treasury - Australian Government Full time

About Australian Small Business and Family Enterprise Ombudsman (ASBFEO)
ASBFEO is an independent federal statutory body that partners with the Treasury for back of office services.

As with all Government staff, all ASBFEO staff are required to adhere to the values and conduct of the Australian Public Service (APS).


The ASBFEO presents a challenging and rewarding career with the opportunity to contribute substantially to Government policy that affects small and family businesses.


We have three key functions:
to assist and to advocate for small businesses and family enterprises and to inform Government and public debate.

About the role
This role forms a key part of a small and dynamic Business Management Unit (BMU) supporting the organisation.

The role reports to the Director - Business Management and Engagement and works closely with the Events and Logistics Coordinator.

The mission of the BMU is to provide excellent enabling services to all internal and external stakeholders, deliver proactive and high-quality executive support and ensure an Employer of Choice environment.


Key Duties

  • Collaborate with and contribute to activities across the ASBFEO office and its functions to deliver effective, timely and accurate administration and business management operational support.
  • Support the delivery of initiatives in the strategic plan including, diversity and inclusion, recruitment, employer of choice initiatives, training and cultural uplift.
  • Support delivery of Business Management Unit outcomes, priorities and operational support.
  • Provide executive support to General Counsel, Executive Director and Ombudsman when needed including:
  • Diary and Travel Management
  • Meeting pack preparation
  • Deliver the procurement and contract management function for the organisation in line with the Government Procurement and Contracting Suite including timely follow up with Departmental counterparts and meeting deadlines for delivery and within budget.
  • Manage the property, ICT and security matters with limited guidance from the Director.
  • Provide troubleshooting/issues resolution for a range of whole of office activities including ICT, security and various administrative issues.
  • Manage the Small Business Hub occupancy, supporting policies and procedures.
  • Support the Events and Logistics Coordinator, to develop and deliver the events forward work program.

Skills required

  • Is a motivated selfstarter who can manage competing tasks, follow up on issues and escalate where appropriate.
  • Has a hands on, 'can do' approach to deliver outcomes with an eye for detail and a proven understanding of the importance of follow up.
  • Is an experienced problemsolver who manages with a calm and pragmatic approach when under pressure.
  • Bring a proven ability to quickly grasp new systems and processes.
  • Can be flexible and agile, and is able to prioritise workload to manage peak periods.
  • Will demonstrate experience with building, maintaining, and facilitating productive relationships with a wide network of internal and external stakeholders.
  • Can contribute to outcome delivery as a member of a team or unsupervised.
  • Has excellent written and oral communication skills.
  • Demonstrates strong organisation, timemanagement and coordination skills.
  • The ability to navigate procurement and contracts processing in automated systems.

Qualifications / Experience

  • Experience with a range of financial systems including Tech One and Expense8 will be highly regarded
  • Proven financial procurement, contract management and/or accounting experience.
  • Previous experience in delivering executive and administrative support.
  • Proficiency in using and troubleshooting various IT programmes and systems.
  • Working knowledge of, practical experience and a passion for small and family businesses will be highly regarded.
**Job contact

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