Computer Systems Operator Team Leader

2 weeks ago

Melbourne, Victoria, Australia Talent International Full time

australia melbourne permanent au$ au$ per annum
Key Responsibilities:

  • Oversee the operation of critical Tolling Systema, managing all related tasks including batches, backups, interfaces, and processing.
  • Lead the Computer System Operator Team to maintain and administer the company's information systems effectively.
  • Ensure the tolling components integrate smoothly with other system components and the wider organisation.
  • Manage tolling operations, set goals, facilitate work, resolve issues, and appraise team performance.
  • Document key processes, maintain records in our document management system, and verify operational processes during system testing phases.
  • Drive operational cost efficiencies through the implementation of smarter, more robust, and costeffective processes.
  • Manage and optimise the scheduling tool, ensuring efficient and correct processing of tasks.
  • Implement, test, and migrate batch processing and Elastic Stack dashboards.
  • Meet all Service Level Agreements and Key Performance Indicators.
  • Coordinate the integration of new tasks into operational procedures and monitor system and task status.
  • Contribute to operationalrelated activities, including change management and operation schedules.
  • Participate in disaster recovery planning and maintenance for critical systems.
  • Investigate and resolve incidents to root cause analysis, maintaining system integrity.
  • Streamline and automate processes to achieve cost reduction.
  • Review system logs and take appropriate action.

Skills and Experience:

  • Proven leadership experience in an IT operations environment.
  • Familiarity with tolling systems and batch processing.
  • Experience with document management systems such as Confluence and SharePoint.
  • Proficiency in scheduling tools like BMC Control-M and RedHat Ansible.
  • Knowledge of Elastic Stack (Elasticsearch, Kibana, Beats, Logstash).
  • Strong understanding of IT policies, procedures, and work instructions.
  • Experience in preparing incident reports and maintaining a chronology of events during outage periods and providing status updates to management and turnover reporting to other shifts and departments.
  • Implementing procedures and follow up on missing, incomplete or unresolved issues.
  • Experience supporting business functions on a 16hour by seven roster system by providing coverage to emergency calls, which may include urgent maintenance, safety or securityrelated incidents outside normal business hours.

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