Claims Management Officer

1 week ago

Eight Mile Plains, Queensland, Australia RACQ Full time

Claims Management Officer

(

Job Number:

2300008K

)

Description

Claims Management Officer - Property Claims

About the role
We are seeking highly motivated, resilient, reliable, positive customer service professionals to join the Property Claims team.

Customer service and a desire to help is key.

Applicants who love to help others, thrive in a fast-paced environment, build meaningful relationships with colleagues and have an excellent work ethic.


In this role you are empowered to both lodge and proactively manage claims, with a mix of end to end and triaging, ensuring our members have a positive experience in their moment of need.

Working in a fast-paced environment, every day will be different. There are new people to meet and new things to learn. We thrive as whole RACQ team with strong values, culture, and vision.

  • Assist members in a time of need with empathy and kindness. Providing support and advice.
  • Lodgement and triaging of claims to set them on the best path forward from the start.
  • Proactively manage claims (end to end). Completing all actions, every time, to deliver the best service.
  • Answering multiple calls throughout the day, assisting all callers with a professional and empathetic mindset.
  • Make claim decisions accurately and efficiently, considering the circumstances of each claim and coming to confident conclusions.
  • Discuss and negotiate settlement options, articulating outcomes clearly and honestly. Ensuring all callers understand fully and agree next steps.
  • Interact professionally with multiple stakeholders internally and externally. Being considerate of others at all times.
  • Actively participate in coaching and training to upskill and build capability within yourself and your team

About you

  • You will be eager to learn, happy to pick up the phone, and have a cando attitude
  • Able to demonstrate the ability to work autonomously when required
  • Strong time management, problem solving and negotiations skills
  • Demonstrated experience in ensuring an outstanding customer experience
  • Excellent written, verbal, and interpersonal communication skills (including managing emotionally charged situations and demonstrating emotional resilience)
  • Capable of navigating and working across multiple systems
  • Receptive to ongoing constructive feedback and ongoing personal development
  • Demonstrated ability to adapt to an everchanging environment

Why join RACQ?


It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders.

We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.


By joining RACQ, you'll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030.

We've invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives.

We'll continue to advocate for, research, and offer green solutions.


At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members.

We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.

Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

What we offer you;
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

  • Financial benefits and discounts on a range of banking, assistance and insurance products
  • Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
  • A range of flexible working and leave options, including 12 weeks paid parental leave, 2 weeks paid nonprimary caregiver leave and purchased leave up to 4 weeks per year
  • Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga

Ready to apply? You've got this.

RACQ is a 'Circle Back Initiative' employer - we commit to respond to every applicant.

HYBRID-LI

Work Locations
Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113

  • Claims Management Officer

    1 week ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Claims Management Officer (Honey Claims)(Job Number:230000UG)DescriptionNiche Claims Management OfficerAbout the roleWe are seeking highly motivated, resilient, reliable, positive customer service professionals to join our Niche Claims team.Customer service and a desire to help is key. Applicants who love to help others, thrive in a fast-paced environment,...

  • Claims Management Officer

    1 week ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Claims Management Officer(Job Number:2300018P)DescriptionClaims Management Officer - Pet ClaimsWe have an exciting opportunity for animal lovers to join our Pet Insurance Claims' team. In this role you are empowered to proactively manage claims, end to end, ensuring our members have a positive experience in their time of need. Working in a fast-paced...

  • Claims Management Officer

    1 week ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Claims Management Officer(Job Number:230000AP)DescriptionClaims Management Officer - Motor ClaimsAbout the role Commencing 17th April Initial 12month contract- $29.52 commencement rate + superannuation + penalty rates Full Time 37.5 hours per week, rostered over a 7day working week Rotational rosters between 7am7:15pm Monday to Friday and 8:30am to 5:15pm...

  • Claims Management Officer

    1 week ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Claims Management Officer(Job Number:240000BT)DescriptionClaims Management Officer - Motor At RACQ, we're dedicated to delivering unparalleled service to our valued members. We stand by our commitment to assist with ease, trust and empathy at our members time of need. Our values and passion lie in creating an environment where every team member can excel,...

  • Claims Management Officer

    1 week ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Claims Management Officer(Job Number:2300002K)DescriptionClaims Management Officer - Motor ClaimsAbout the role 13th February start Initial contract until 13th August 2023- $29.30 commencement rate at entry level Full Time 37.5 hours per week, rostered over a 7day working week Rotational rosters between 7am7:15pm Monday to Friday and 8:30am to 5:15pm...

  • Claims Management Officer

    1 week ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Description Claims Management Officer – Motor Claims About the role Commencing 4th October $30.63 commencement rate + superannuation + penalty rates Full Time 37.5 hours per week, rostered over a 7-day working week Rotational rosters between 7am-7:15pm Monday to Friday and 8:30am to 5:15pm Saturday and Sunday To ensure we set you up for success...

  • Claims Management Officer

    1 week ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Claims Management Officer(Job Number:230000CB)DescriptionClaims Management Officer - PropertyAbout the roleWe are seeking highly motivated, resilient, reliable, positive customer service professionals to join the Property Claims team. Customer service and a desire to help is key. Applicants who love to help others, thrive in a fast-paced environment, build...

  • Claims Management Officer

    1 week ago

    Eight Mile Plains, Queensland, Australia Talentpath Full time

    We are seeking multiple Customer Experience experts to join the property claims team at one of Queensland largest financial service providers. They are offering two start dates of mid and end of June, so if you are interested in the opportunity outlined below, please get in touch This impressive Australian insurance provider has been servicing Queenslanders...

  • Claims Management Officer

    1 week ago

    Eight Mile Plains, Queensland, Australia u&u Full time

    Who are we partnering with? u&u is partnering with a large insurance company to recruit multiple claims management officers. You will work Monday- Friday between the hours of 7am and 7pm , plus the occasional weekend (either Saturday or Sunday). You will work a total of 38 hours per week. You will be available to start immediately and able to commit to a...

  • Team Manager Motor Claims

    1 week ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Team Manager Motor Claims(Job Number: )DescriptionAbout the roleWe have a 12-month opportunity for a Team Manager to join our Motor Claims team, here at RACQ The environment is fast paced, dynamic and evolving. We work within a diverse workforce of energised, enthusiastic, and caring people. Being there for our members is at the heart of all we do. Whether...

  • Manager Claims Operations

    1 week ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Manager Claims Operations - Property(Job Number:240000Q0)Description RACQ is searching for a driven and experienced Manager Claims Operations to lead and manage our frontline claims operations team. In this role, you will play a pivotal role in ensuring exceptional service, quality and productivity, while fostering a positive and motivated team...

  • Customer Claims Officer

    1 week ago

    Eight Mile Plains, Queensland, Australia Charissa Foster Full time

    Applications are now open for a new Customer Claims Officer to join our wonderful team based at Eight Mile Plains. If you're the sort of person who notices the smallest detail, who likes their desk stationery lined up just right, or who thrives ticking tasks off their 'to do list', this is the role for you. This is a permanent full-time role, reporting to...

  • Team Manager Motor Claims

    1 week ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Team Manager Motor Claims(Job Number: )DescriptionTeam Manager - RecoveriesIn this critical role, you will leverage your strong recoveries management experience to support the Operational Claims management leadership team in implementing the Claim Recoveries Management Strategy. Effective prioritisation, focus, and barrier elimination will be key to ensuring...

  • Claims Assist Consultant

    1 week ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Claims Assist Consultant(Job Number: )DescriptionAbout the roleAs a Claims Assist Consultant, you will provide expert support and consultation in delivering a member experience that sets the standard in the insurance industry. You will provide coaching and support to peers, review team and individual performance.You will work closely with leaders to provide...

  • Administration Officer

    1 week ago

    Eight Mile Plains, Queensland, Australia Sunkids Management Full time

    A rare opportunity to join Sunkids Children's Centres in the position of Administration Support/Receptionist in our Support Office team.We are seeking a highly motivated professional to join our team and be willing to learn all about our organisations systems and processes. The successful applicant must have previous administration and childcare software...

  • Claims and Compliance Manager

    1 week ago

    Coopers Plains, Queensland, Australia Fuse Recruitment Full time

    Claims and Compliance Manager- Location: Coopers Plains Queensland- Work Type: Full Time- Salary:Reference: BH26378- We are looking for a Claims Manager to join our client's teamAre you a highly skilled Claims Manager with expertise in handling complex claims and providing top-notch consulting services? Do you have a passion for ensuring compliance within a...

  • Office Manager

    1 week ago

    Eight Mile Plains, Queensland, Australia Wenco (a Hitachi Construction Machinery subsidiary) Full time

    Reporting to the Head of Administration (Corporate Project Manager) at the head office, the Office Manager's primary responsibility is to manage general office support and general administrative support.This role will 100% in-office based at Wenco's Brisbane office.Key Deliverables and Responsibilities Front of office support including greeting staff and...

  • Manager End to End Service Delivery

    1 week ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Manager End to End Service Delivery(Job Number:240000QS)DescriptionRACQ is searching for a driven and experienced Manager to join our Motor Claims business. In this crucial role, as Manager, Motor End to End Service Delivery you'll be responsible for leading and improving our Member service delivery, operational efficiency, and financial outcomes across...

  • Manager End to End Service Delivery

    1 week ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Description RACQ is searching for a driven and experienced Manager to join our Motor Claims business. . In this crucial role, as Manager, Motor End to End Service Delivery you'll be responsible for leading and improving our Member service delivery, operational efficiency, and financial outcomes across Motor Claims, Assessing, and Partnership teams. In this...

  • Ndis Accounts Receivables Officer

    1 week ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    About Us:Cocoon SDA Care, is NDIS registered and provides personalised care and purpose-built, state-of-the-art homes to NDIS participants. With Specialist Disability Accommodation (SDA) and Supported Independent Living (SIL) in Queensland, New South Wales, Victoria, Northern Territory, South Australia and Western Australia.About the Role: Based at out Eight...