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Business Support Officer
3 months ago
Apply now Job no:
Work type: Part time
Location: Perth CBD, Inner & Western Suburbs
Categories: BSO
Why Choose Amana Living?
Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.
Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career.
- Competitive rates
- Salary packaging benefits up to $18,550
- Continued superannuation contribution for employees who are on paid on unpaid parental leave
- Health and wellbeing programs and more
- Ongoing training and development to keep your skills growing.
- Access to our Employee Assistance Program
At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference
The Role
The Business Support Officer (Retirement Living) is an administrative support role that reports to the Village Management Lead and liaises directly with Village Managers and Sales Consultants coordinating key administrative tasks and providing exceptional customer service to meet the needs of Amana Living's residents' and their families. This role is a Part-Time role Monday-Friday 8.30am-1pm.
Key responsibilities:
- Implement and maintain a resident information book, resident lists and NOK details
- Work with the Operations Manager - Retirement Living to implement findings from Resident Satisfaction Surveys
- Assist the Village Management Lead with administrative functions in relation to new clients looking to enter villages.
- Provide administrative support to assist with village budgets and end of year annual general meetings.
- Assist Village Managers with complaint and conflict resolution and any issues that may arise.
- Engage with Village Managers to facilitate and assess social, emotional, financial, spiritual and environmental networks for new and existing residents.
- Foster and build upon relationships between Residential Care, Home Care and Retirement Living stakeholders on co-located sites
- Liaise with relevant community services such as hospitals, social workers, and doctors etc as required.
- Maintain appropriate resident records, and administrative files, including supporting the completion of the annual Property Conditions report for each unit.
- Actively participate in quality improvement programs and meetings to support continuous improvement and the promotion of efficient operations while minimizing the impact on residents and staff.
- Provide planned and unplanned leave cover for Village and Sales Managers across multiple sites when required.
- Processing of sales and marketing across villages including advertising, contracts, and settlements
About you
The successful candidate will demonstrate previous success in stakeholder management, together with a proven ability to manage multiple deliverables with varying milestones and deadlines.
- Previous experience in a similar Housing/Retirement Living position.
- Background working with people with diverse needs and expectations.
- Exceptional customer service skills and quality standards.
- Superior communication and interpersonal skills
- Strong time management, organisational and problem-solving skills
- Advanced computer literacy and experience with Microsoft Office software and client management databases
- Understanding of sales, marketing and Retirement Living contractual obligations (desirable)
- Evidence of COVID-19 and Current Flu vaccinations
- Ability to obtain a National Police Clearance (within 6-months validity)
- Successful completion of pre-employment health form and reference checks
- C Class Driver's Licence
How to apply
If you are interested in this role and meet the essential criteria, please click the "apply now" button. Amana Living reserves the right to close this position prior to the closing date. Shortlisting and interviews will commence immediately.
Advertised: 09 Apr 2024 W. Australia Standard Time
Applications close: Open until filled
Position Description
