Concierge - Access Canberra Service Centres

7 days ago

Canberra, ACT, Australia ACT Government Full time

Are you looking for an opportunity to begin your leadership journey in a large customer facing team? Do you love leading the delivery of excellent customer service and setting a positive tone for customer interactions? If this sounds like you then we want to hear from you.


In this role you will have the opportunity to work collaboratively as part of the Service Centre teams to look after the triaging of customers as the first point of contact.

You will support the Manager and Assistant manager in managing customer queues and assisting with customer enquiries, including performing transactions on counter as required.

You balance this while remaining focused on educating customers on other options for service delivery.


In Customer Coordination our goal is to provide an excellent customer experience while balancing regulatory requirements to make it as easy to engage with Access Canberra as possible.

We're continuously searching for ways to improve the experience for both our customers and employees, encouraging self-service and reducing touchpoints and data entry through various technologies, including digitisation.

We are the entry point for ACT Citizens to engage and transact with the ACT Government.

Who are you?
You are a natural people person with a flair for providing an excellent customer experience.

Operationally, you understand what is required to assist in running a busy public-facing centre and your enthusiasm for customer education sees you confidently assist customers in accessing and utilising other service delivery channels.

Your organisational skills and ability to balance multiple tasks combined with an ability to remain calm under pressure see you successfully tackle the fast pace of Service Centres.

A keen eye for detail paired with an exceptional work ethic allows to you achieve results.

Ultimately, you are customer focussed with a knack for working with your team to develop and deliver great customer experiences and creating a positive and safe working environment.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace.

As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply.

Hear about CMTEDD from some of our staff.

Eligibility/Other Requirements:
Successful applicants must be prepared to

  • Wear a uniform if supplied.
  • Work at any Service Centre as required.

How to Apply:

Please send your curriculum vitae, listing two referees including your current supervisor, with a maximum two-page pitch outlining why your skills, knowledge and behaviour make you the best person for this role.

The duties and responsibilities for the role are outlined in the attached Position Description.

LI-DNI

Note:

These are temporary positions available immediately for up to 12 months with possibility of permanency.

  • Concierge- Shopping Centre

    1 week ago

    Canberra, ACT, Australia Gough Recruitment Full time

    The Client & OpportunityOur client is looking for 3 bright and bubbly individuals who can be the front of house for a Premium shopping center based in Canberra This role will have you doing a variety of tasks from administration to organizing events This is a very unique opportunity to get your foot in the door in the property industry, working in one of...

  • Concierge

    1 week ago

    Canberra, ACT, Australia Hyatt Hotel Canberra Full time

    SummaryAbout Park Hyatt CanberraFinding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.This is your chance to work with exclusive...

  • Personal Concierge Assistant

    1 week ago

    Canberra, ACT, Australia Capital EA & Concierge Full time

    As a Personal Concierge Assistant you will assist by making the most of ones personal life by freeing them up on life's everyday pressures.Responsibilities Greeting visitors, trades and services, cable and internet installation/repair. Accepting of any deliveries. Arranging any cleaning and home maintenance needs, organising trade quotes and services. Handle...

  • Canberra Cardiac Technician

    1 week ago

    Canberra, ACT, Australia Canberra Heart Clinic Full time

    Canberra Heart Clinic Description Canberra is the capital of Australia and is a planned city, with national monuments, museums and galleries built around a large artificial lake.Also know as the bush capital Canberra has a population of over 472,000 people and it is Australia's largest inland city and the eighth-largest city overall.Being a planned city...

  • Concierge

    1 week ago

    Canberra, ACT, Australia JLL Full time

    What this opportunity involves: As a Concierge - Receptionist, you will play a key role in providing a welcoming and professional reception service within our Government Agency client buildings. Your main responsibilities will include providing information and directions, offering a holistic "customer service experience" to staff and visitors, assisting...

  • Content and Collections Librarian, Unsw Canberra

    1 week ago

    Canberra, ACT, Australia UNSW Canberra Full time

    Job no: 522393Work type: full timeLocation: Canberra, ACTCategories: LibraryContent & Collection Services LibrarianEmployment type: Full time, 35hrsDuration: ContinuingRemuneration: Level 7 from $106,351 plus 17% SuperannuationLocation: Canberra, Australian Capital TerritoryAbout UNSW CanberraUniversity of New South Wales (UNSW) in Canberra has multiple...

  • Casual Corporate Concierge

    1 week ago

    Canberra, ACT, Australia Hub Australia Full time

    Guaranteed weekly shifts during the week. No weekend work Work within a friendly, welcoming and collaborative team Gain exposure over a range of different areas and departmentsYour Role:As aCasual Concierge, you will mainly support our Clubhouse team in creating a smooth and memorable experience for our members. This role also works alongside the Civic...

  • External Engagement Manager, Unsw Canberra

    1 week ago

    Canberra, ACT, Australia UNSW Canberra Full time

    Job no: 520915Work type: full timeLocation: Canberra, ACT, Regional ACTCategories: Marketing / Communications, Business Development / Industry Engagement, Fundraising / Philanthropy, Governance, Policy & Compliance, Management, Hospitality & EventsExternal Engagement Manager, UNSW CanberraEmployment type: Full time, 35hrsDuration: Fixed term, for a period up...

  • Student Recruitment Coordinator, Unsw Canberra

    1 week ago

    Canberra, ACT, Australia UNSW Canberra Full time

    Job no: 518257Work type: full timeLocation: Canberra, ACTCategories: Student Recruitment / AdmissionsStudent Recruitment CoordinatorEmployment type:Full time, 35hrsDuration: Fixed term, for a period of up to 13 monthsRemuneration:Level 6 from $91,472 plus 17% Superannuation***Level 7 from $100,331 plus 17% SuperannuationLocation:Canberra, Australian Capital...

  • Concierge

    1 week ago

    Canberra, ACT, Australia JLL Full time

    Shaping the future of real estate for a better world.At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.We bring to life see a Brighter Way in all that we do by seeking better, smarter,...

  • Concierge

    1 week ago

    Canberra, ACT, Australia ACT Government Full time

    Are you a customer service focussed person who enjoys a busy environment with competing priorities?Would you like to be part of a small team that represents the first point of contact for the ACT Health directorate?The Digital Solutions Division within ACT Health is recruiting a Concierge to deliver concierge services to ACT Health and those attending the...

  • Human Resources Officer, Unsw Canberra

    7 days ago

    Canberra, ACT, Australia UNSW Canberra Full time

    Job no: 523547Work type: full timeLocation: Canberra, ACTCategories: Human Resources & RecruitmentHuman Resources OfficerEmployment type:Full time, 35 hours per weekDuration: ContinuingRemuneration: Level 5/6 from $82,818 plus 17% SuperannuationLocation:Canberra, Australian Capital TerritoryThe position will work from multiple campuses including UNSW...

  • Canberra Centre- Sushi Takeaway Staff

    7 days ago

    Canberra, ACT, Australia Sushi Musa Full time

    **Sushi Roll Maker, Hot Food Staff Canberra Centre Food Court**Sushi Musa is a contemporary Japanese sushi train restaurant and takeaway store located in Canberra (Woden Westfield, Belconnen Westfield, Canberra Centre)* and Kotara Westfield, Chaelestown Square (near Newcastle) and Sydney (Miranda Westfield, Parramatta Westfield, Merrylands Stockland, Rouse...

  • Educators - Trainees, Cert Iii & Diploma Qualified

    1 week ago

    Canberra, ACT, Australia YWCA Canberra Full time

    About the Role:Do you want to be valued and be paid above award hourly rates of pay?Are you looking to work for a great not for profit organisation that has best practice early childhood centres?Are you ready for your next step up in your early childhood career?If you answered YES, these jobs could be for youAbout YWCA Canberra:YWCA Canberra is a feminist...

  • Educators - Early Childhood Education

    1 week ago

    Canberra, ACT, Australia YWCA Canberra Full time

    About the Role:_ These positions are suitable for you if you hold:_ Knowledge and understanding of children's needs including children with additional needs Demonstrated communication skills and the ability to relate positively to educators, children and parents The ability to carry out the duties of the position Willingness and ability to work as a member...

  • Concierge

    1 week ago

    Canberra, ACT, Australia Grupo Mantra Full time

    Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows...

  • Future Student Faculty Partner, Unsw Canberra City

    1 week ago

    Canberra, ACT, Australia UNSW Canberra Full time

    Job no: 514128Work type: full timeLocation: Canberra, ACTCategories: Professional Leadership, Student Recruitment / Admissions, Marketing / CommunicationsUniversity of New South Wales (UNSW) in Canberra is a campus of UNSW located at the Australian Defence Force Academy in Canberra. UNSW is not like other places you have worked, we are driven to be...

  • Canberra Centre- Experienced Sushi Takeaway Staff

    1 week ago

    Canberra, ACT, Australia Sushi Musa Full time

    **Sushi Roll Maker, Hot Food Staff & Manager Canberra Centre Food Court**Sushi Musa is a contemporary Japanese sushi train restaurant and takeaway store located in Canberra (Woden Westfield, Belconnen Westfield, Canberra Centre) and Kotara Westfield, Chaelestown Square (near Newcastle) and Sydney (Miranda Westfield, Parramatta Westfield, Merrylands...

  • Workplace Services Concierge

    1 week ago

    Canberra, ACT, Australia JLL Full time

    JLL supports the Whole You, personally and professionally.Shaping the future of real estate for a better world.At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.We bring to life see a...

  • Lead and Assistant Diploma Educators

    1 week ago

    Canberra, ACT, Australia YWCA Canberra Full time

    About the Role:_ These positions are suitable for you if you hold:_ Diploma in Early Childhood Education (or you can be working towards Diploma and close to qualifying) Strong interpersonal skills (approachable, gogetter, positive attitude, flexible). Reliable and adaptable team player, who is willing to work across the whole Center. We encourage applicants...