Onboarding & Implementation Specialist - Global Co

2 weeks ago


Parramatta, New South Wales, Australia TenacityCX Full time
Assisting new customers with onboarding & product training

  • Global Software Technology Company role spans training & post sales support
  • Mon-Fri, 9am5pm, $80k+super, Silverwater location & blended after training
Tenacity CX are Australia's leading supplier of recruitment solutions to the Customer Experience industry.


We are looking for an Onboarding & Implementation Specialist - someone who loves talking about technology whilst providing an exceptional service experience to new clients.


This is a unique role that essentially spans - training / customer contact & post sales support.

Role duties Include:

  • Customer onboarding, product training, induction of team members &
ongoing delivery of content & updates (to external and internal stakeholders)

  • Provide training to customers on the set up and testing of new software
  • Drafting/creating/updating training material
  • Manage all aspects of a new client onboard ie documentation completed
  • Take ownership of resolution management including escalating to wider IT organisation

Skills & attributes required:

  • 3 years relevant account management, sales, onboarding, activations or implementation experience in a
heavily customer centric environment.

  • Some further studies in technology related field OR Training (preferred, not essential)
  • You are naturally curious with excellent problemsolving capabilities and have a passion for helping customers
  • Highlevel communication skills both written and verbal with strong attention to detail with
  • Drive & motivation to be successful and to grow within a business

What's in it for you?

  • Highly driven & supportive management team
  • Working for a company that has strong retention of its people


Note that this is a hybrid role - working in the office whilst training and then blended once you are settled into your role.

Located in Silverwater (nice offices) with onsite parking available.

We are interviewing immediately - Do not miss this fantastic opportunity APPLY TODAY

  • Parramatta, New South Wales, Australia AMP Limited Full time

    The opportunityDirect and Digital Banking Services engage with banking clients and support them with the acquisition, servicing and retention of mortgage and deposit products. This role will assist existing clients with their queries related to their existing products, and engage with the client reactively and proactively to drive loyalty and retention of...


  • Parramatta, New South Wales, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...


  • Parramatta, New South Wales, Australia AMP Limited Full time

    The opportunityThe primary purpose of the Master Trust Superannuation Administrator is to ensure the delivery of best possible customer services to AMP's Master Trust (retail and corporate superannuation) customers, advisers and employers while contributing to a high performing team.How you will make an impact Providing outstanding service to AMP's customers...


  • Parramatta, New South Wales, Australia Uniting Full time

    About the roleThe Home Care Package Onboarding Specialist at Uniting NSW/ACT will be responsible for visiting, converting, and onboarding new clients for Home Care Packages within the Metropolitan Sydney area. It is a full time 6-month contract with the intention to extend with the office base in Parramatta.This role will involve conducting assessments,...

  • Onboarding Manager

    2 weeks ago


    Parramatta, New South Wales, Australia Success Tutoring Full time

    ABOUT THE BUSINESSJoin Australia's fastest growing education franchisor. We offer personalised English and Math tutoring services on a membership model, for K-12 students. We believe in the power of motivating students which has yielded exceptional results across all our students Join our HQ as an onboarding manager for new franchise partnersROLE- Franchise...


  • Parramatta, New South Wales, Australia HSBC Full time

    Some careers have more impact than others.Some career choices have more impact than others.At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and...


  • Parramatta, New South Wales, Australia Parramatta Leagues Club Full time

    We're for you. We're for community. We're for the Eels.For nearly 70 years we've supported the Eels, our community, our members and our people. And we'll support you. Just like our humble beginnings, we'll give you a fair go and support your career development and growth - qualifications optional. Whether at our Dural, Dundas, or Parra location, you'll...


  • Parramatta, New South Wales, Australia Gallagher Full time

    About Us:Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...


  • Parramatta, New South Wales, Australia ReadyTech Full time

    Position description Apply now Share About the role:As an Implementation Consultant - Ready Employ, you will solve complex business problems for our customers through implementing RDY software. Your role is incredibly important in helping RDY achieve its goal of building advocacy and delivering world class customer satisfaction by implementing quality...


  • Parramatta, New South Wales, Australia Ortho Co Specialist Orthodontists Full time

    Ortho Co is growing, and we are seeking a skilled and motivated Dental Assistant to join our dynamic team This is an exciting full-time opportunity, where you'll get to contribute to the success of our orthodontic practice and play a crucial role in providing exceptional patient care.What you'll be doing:All aspects of orthodontic dental assisting including...

  • Resource Specialist

    1 week ago


    Parramatta, New South Wales, Australia NSW Department of Communities and Justice Full time

    Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 65064Specialist, Talent Acquisition & Resource Management - PaTH Program- Based in Parramatta with flexible work options:Temporary Full Time to October 2024:- Clerk Grade 7/8, Salary ($106,025pa - $ 117,363 pa), plus employer's contribution to superannuation and annual leave...


  • Parramatta, New South Wales, Australia Gallagher Full time

    Overview Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co. Life at GB is an adventure - often fast paced, unpredictable,...

  • Ndis Specialist

    1 week ago


    Parramatta, New South Wales, Australia One Door Mental Health Full time

    One Door Mental Health (ODMH) is looking for an NDIS Specialist/Support Coordinator to join our incredible team in Parramatta on a permanent part-time basis.About One DoorOne Door Mental Health is a leading for purpose service provider for those living with mental illness, their families and carers.Our community creates a safe place that connects people, our...


  • Parramatta, New South Wales, Australia Ashdown Consulting Full time

    $496 - $650 p/d + Super 12 Month Contract Parramatta/WFHProcurement Sourcing Specialist | 12 Month Contract | Up to $718.25 p/d inc. Super- $496 - $650 p/d + Super 12 Month Contract Parramatta/WFHAbout the CompanyThis NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. We are...

  • Payroll Specialist

    1 week ago


    Parramatta, New South Wales, Australia Richard Lloyd Full time

    Temporary Payroll Specialist position focused on system implementation Working in partnership with state and federal agencies this business provides disability support services across Australia Central Western Sydney, temporary position with possible extension. $60 $70/hr + Super depending on experiencePayroll Specialist - NDIS Provider - WestCompany...

  • Case Co-ordinator

    2 weeks ago


    Parramatta, New South Wales, Australia NSW Department of Communities and Justice Full time

    Division: Courts Tribunals and Service Delivery- Location: Parramatta, NSW, AU, 2150- Req ID: 65421Location - ParramattaOngoing full-time opportunitySalary ranging from $79,032 to $86,539pa. Plus, employer contribution to superannuation (11%) and annual leave loading (17.5%)Your roleCase Co-ordinators are the first point of contact for clients and referrers...

  • Marketing Specialist

    2 weeks ago


    Parramatta, New South Wales, Australia Parramatta Leagues - Home of the Eels Full time

    About usParramatta Leagues Club is one of Australia's most iconic clubs in Western Sydney region. We are passionate about bringing together our community, supporting local causes and offering welcoming experiences for our members and community by delivering exceptional service.About the roleWe are seeking a creative and experienced Marketing Specialist, who...


  • Parramatta, New South Wales, Australia Clarrow Full time

    Be a part of one of Australia's leading financial services businesses Up to $100,000 plus Superannuation Parramatta locationThe CompanyOur client is a nationally renowned financial services business that provides personalised finance solutions incorporating Lending & General Insurance solutions.The RoleDue to an internal promotion, our client is on the hunt...

  • Legal Specialist

    2 weeks ago


    Parramatta, New South Wales, Australia QBE Full time

    Primary DetailsTime Type:Full timeWorker Type:EmployeeLegal SpecialistLocation: Newcastle, NSW or Parramatta, NSWType: Permanent, full-time hoursThe OpportunityYour new roleMore broadly, the role supports the TMF litigation strategy, Technical Specialists and claims teams, by providing coaching and guidance on complex matters such as commutation, global...


  • Parramatta, New South Wales, Australia Uniting Full time

    About the roleThe CHSP Sales & Scheduling Specialist at Uniting NSW/ACT is a full-time 6 month contract with the intention to extend Monday to Friday position based in Parramatta, NSW. (Standard office hours with some minor flexibility).You will be responsible for onboarding new clients in Home Care and delivering the forward rosters for new clients and...