Senior Applications Specialist

1 week ago

South Townsville, Queensland, Australia Logan Health Full time

Job Description Summary:

This position serves as the project manager for the implementation, support and integration of the various healthcare information software applications utilized at Logan Health (LH). Serves as an expert in translating clinical and operational needs into functional requirements. Acts as liaison between end users and vendor, and provides oversight of content development and user adoption of application systems. Monitors service requests, system functionality, and resolves problems and enhances functionality of application systems. Works closely with end-users to implement, optimize and/or repair application systems and content.

To work remotely you must reside in one of these states:

-Arizona

-Colorado

-Florida

-Georgia

-Hawaii

-Idaho

-Illinois

-Indiana

-Kansas

-Louisiana

-Michigan

-Missouri

-Montana

-Minnesota

-New Mexico

-Oregon

-South Dakota

-Tennessee

-Texas

-Virginia

Qualifications:

Bachelor's degree in Health Information Management, Computer Science, Health Information Technology or related field preferred. Minimum of five (5) years' experience in one (1) of the below required:Progressive experience with hospital or healthcare operationsHealthcare ITEquivalent work experience in a relevant fieldHealthcare (operational, clinical or IT) work experienceMedical Imaging IT rolePossess leadership, problem solving, and analytical skills required.Strong understanding of both common software applications (ex. MS Office) and personal computers required. Experience with hospital and clinic application systems (preferably Meditech), application support, implementation experience, database structures/tools, and reporting tools preferred.Possess project management skills and experience implementing software application systems required.Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.

Job Specific Duties:

Provides high quality customer service and end-user support, including, but not limited to; configuring applications, building system tables/dictionaries, creating user access, troubleshooting, and issue resolution with consistent follow-through and timely escalation to vendors and/or leadership as applicable to assigned area(s).Identifies problems, probable causes, and impact on operations. Reports problems to the appropriate parties, leads the effort to find solutions, and determines the optimal course of action. Independently and/or collaboratively brings issues to a complete resolution.As applicable to assigned area(s); Exhibits project and implementation skills, including understanding of and participation in planning, design and build, testing, end-user training and cutover and go-live activities as applicable to assigned area(s). As applicable to assigned area(s); Exhibits knowledge of work plans and manages tasks and timelines. Facilitates group projects toward successful completion of goals, effectively and independently facilitates decision-making with users and leadership in multiple venues and environments as needed.Assumes full ownership of all outcomes, start to finish. Multitasks and prioritizes tasks utilizing appropriate critical decision-making skills.As applicable to assigned areas; Exhibits an understanding of the integration between modules and the interaction/impact changes cause within the modules. Assists in the development of interfaces, design, workflow, specification development, table-mapping, and testing. Executes testing in an integrated environment while incorporating quality management concepts.Exhibits fundamental HIT knowledge and skills including problem-solving, analytical skills, issues management and escalation, change control, production change management, and creation of design specifications or documentation. Exhibits knowledge of hospital and/or clinic workflow and incorporates into problem solving, support, and implementation.Pursues opportunities for self-development. Stays current with industry trends as they relate to job responsibilities.The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.

Maintains regular and consistent attendance as scheduled by department leadership.

Shift:

Day Shift - 8 Hours (United States of America)

Schedule Details:

Please know schedules and shifts are subject to change based on patient care and department/organizational needs.

Schedule:

Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. Position is eligible for 90% remote telework.

Notice of Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:

Criminal background check Reference checks Drug Screening Health and Immunizations Screening Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.

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