Account Manager

2 weeks ago

Sydney, New South Wales, Australia ManpowerGroup Internal Full time

About Us

ManpowerGroup (MPG) is a world leader in innovative workforce solutions. Since 1965 we have been connecting Australians to meaningful work every day. Manpower uses our strategic advantage, knowledge, capability, and networks to uncover and nurture the best talent in the market.

What we offer

  • Employee referral program
  • Free access to expert and confidential advice, counselling and support
  • Blended working environment and flexible working schedule
  • A supportive and innovative culture that encourages development
  • Access to study leave and internal exposure opportunities to support your continued growth and development
  • Excellent parental leave
  • Opportunities to give back to the community
  • Paid wellness day off each quarter plus birthday leave

The Role

Are you a dynamic and driven professional with a passion for building strong relationships with clients? We're excited to welcome an ideally Canberra (or Sydney) based Account Manager to our Manpower Specialist Federal Government recruitment team who will play a pivotal role in our continued success and drive growth of the Manpower brand.

As an Account Manager, you will primarily focus on nurturing and expanding the relationship with our Federal government clients.

Reporting to the Director of Manpower Specialist, you will deliver a quality service to our government clients and adhere to service level agreements and account management plans.Your main emphasis will be on understanding and meeting the needs of our clients, ensuring their satisfaction, and fostering long-term partnerships.

  • Generate new revenue through a variety of business development techniques
  • Delivery and implementation of account management strategies that meet the client's expectations, in terms of service delivery, quality, responsiveness, price and customer service
  • Maintain proactive relationships with our client and establish an active client call cycle to conduct service & quality reviews to monitor and improve service delivery
  • Consistently meet target levels such as number of client visits, post placement client and candidate care calls and visits and candidate performance reviews
  • Lead generation across ManpowerGroup
  • Maintain adequate pipeline of new business to achieve budget
  • Performance management of the temporary workers, and incident follow up
  • Build profile in Federal Government to maximise business opportunities through effective networking
  • Achievement of GP/Budget
  • Maintain regular face to face contact with associates at site
  • Ensure detailed job briefs are taken for the Delivery Consultant, providing relevant information to ensure they can source suitable APS level 3-5 administration, customer support, contracts, compliance, candidates
  • Carry out quality performance surveys for clients
  • Produce reports as required by management

Your Background

In order to be considered for this highly lucrative role you should have:

  • An excellent can-do attitude
  • Demonstrated Federal Government recruitment experience (or previous experience running a fast paced temp desk)
  • Sales and client relationship management experience
  • Ability to introduce and manage innovative staffing solutions
  • Demonstrated communications & presentation skills
  • Persuasion & influencing skills
  • Solid organisational skills
  • Intermediate MS Excel & Word skills

If you love the client relationship piece and are interested to know more then apply now


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