Installation Data and Reporting Analyst

1 week ago


Melbourne, Victoria, Australia Davidson Full time

About the Role:

As a Solar Customer Solutions Analyst, you will help customers navigate the evolving solar energy landscape by identifying and resolving issues through data analysis, developing communication strategies, and collaborating with stakeholders to enhance compliance across the solar industry. Your insights and actions will drive improvements in customer outcomes and support the clean energy transition.

Key Responsibilities:

Develop and maintain a comprehensive system for tracking and measuring key solar customer metrics, including key performance indicators (KPIs) related to solar installations. Continuously evaluate and refine monitoring and rectification processes to enhance effectiveness and efficiency.

Monitor and analyse customer solar uptime, loss of export capability, and other key customer outcomes across different customer segments, solution types, and service providers.

Establish business rules and standards for triggering customer communications and escalating problems with industry participants.

Engage with industry stakeholders to assess trends, comparative performance, and opportunities for improvement.

Identify solar installers and manufacturers delivering below benchmark customer outcomes and develop strategies with industry peers to drive improved performance.

Prepare and present reports and analysis to internal stakeholders, such as management and regulatory compliance teams.

Stay updated on industry developments and regulatory changes related to solar outcomes. Support efforts to drive improved industry standards and adapt to additional regulatory requirements as they arise.

Provide recommendations for policy changes, process improvements, or training initiatives to support ongoing improvement efforts.

Develop training materials and conduct training sessions to educate solar installers and other stakeholders on requirements and best practices.

Your Skills and Experience:

Experience in producing reports used internally and with industry participants.

Aptitude for assimilating technical knowledge, particularly with respect to renewable energy, information technology, and communications systems.

Electricity distribution business or industry experience is advantageous.

Exceptional communication skills are advantageous.

Proven ability to analyse customer outcomes using data-centric approaches.

Experience in extracting data from different systems and cross-referencing.

Proven ability to work and multitask under pressure, responding to challenging operational situations in a fast-changing business environment.

Business analysis skills that can demystify processes and break them down for customers and stakeholders.

Ability to analyse a situation and apply the appropriate procedure to execute a successful outcome.

Please apply by upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Chelsey Johnston on , quoting reference JN Want to know more about Davidson? Visit us at



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