Hotel Receptionist

1 week ago

Abbotsford, Victoria, Australia Commerce Enterprises Management Full time

Located in the heart of Abbotsford, this busy 63 room property has a number of opportunities to join an enthusiastic team on a casual basis.


Job tasks and responsibilities
Your position will be 'Front Office Receptionist', The main responsibilities of the role include:

  • Provision of exceptional customer service at all times, personalized experience for all guests
  • Ability to anticipate guest needs, making suitable recommendations for their stay
  • Guest checkin/out and other guest services.
  • Managing occupancy and room allocations.
  • Identifying opportunities to upsell and upgrade.
  • Invoicing and accounts receivable.
  • Handling and resolving guest complaints.
  • Working closely with the sales team sharing intel to maximize opportunities.

Skills and Experience

  • Previous experience working in a hotel environment or a similar role.
  • Proficient skills in RMS or similar accommodation/reservation software.
  • Proficient skills in using Microsoft Office such as Excel, Word, and Outlook.
  • Excellent organization and time management.
  • Strong communication and interpersonal skills.
  • High standard of personal presentation.
  • Customerfocused approach.
  • The ability to work within a team or autonomously.
  • Strong attention to detail and problemsolving skills.
  • The ability to multitask and work well under pressure.
Must have the ability to work on a rotating roster including nights, weekends and public holidays if required.

Applicants must have unlimited rights to work in Australia.

Job Type:
Casual

Salary:
$29.39 per hour

Benefits:

  • Employee discount

Schedule:

  • Shift work
  • Weekend availability

Supplemental pay types:

  • Penalty rates

Experience:

  • Hotel: 1 year (preferred)

Work Authorisation:

  • Australia (required)

Shift availability:

  • Day Shift (preferred)
  • Night Shift (preferred)

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