Experience Manager

1 week ago


Hills District, Australia UOA Hospitality Full time

THE JOBSCOPE

  • Lead, train, and motivate the team, including host/hostess, head hostess, assistant hostess, assistant experience manager, and support staff.
  • Develop and implement training plans, creating schedules that consider peak hours and staffing needs.
  • Organize and conduct staff meetings and training sessions.
  • Interact with guests to address concerns and ensure satisfaction.
  • Resolve customer complaints and operational challenges promptly.
  • Coordinate with kitchen staff for smooth operations.
  • Monitor bookings, table arrangements, and guest requests through all communication channels.
  • Optimize seating and service flow with the team.
  • Monitor inventory and minimize waste.
  • Contribute ideas for upselling and communicate promotions.
  • Coordinate special events and private bookings.
  • Collaborate with other teams for seamless operations.
  • Assist in other areas as needed for guest satisfaction.
  • REQUIREMENTS
  • Experience as an experience manager or similar role in hospitality.
  • Strong leadership and interpersonal skills.
  • Excellent communication and interpersonal skills.
  • Organizational and multitasking abilities.
  • Flexibility to work evenings, weekends, and holidays.
  • Strong knowledge of food and beverage service in fine dining.
  • Ability to handle stressful situations with calmness and professionalism.
  • Possess physical strength and stamina, the ability to stand for extended periods without compromising performance.
  • QUALIFICATIONS
High School or diploma; additional qualifications will be a plus
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