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Technical Product Manager, Retail Payments
1 week ago
You're driven to deliver exceptional outcomes:
We're committed to delivering outstanding customer experiences:
About the business & your team
Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers.
The Everyday Accounts and Payments team manages the core transaction account, retail FX and payments products.
This portfolio is at the heart of the Retail Bank's franchise - an anchor product for customers who consider CBA to be their main financial institution.
The Everyday Accounts and Payments team has end-to-end accountability for portfolio management, proactive risk management, and optimising customer/business outcomes across the portfolio.
See yourself in the team
As a Technical Product Manager within the Retail Payments team, your role is key in supporting both the operational management and optimisation of the Retail Payments portfolio.
This is an exciting opportunity in which you will use your critical thinking, high levels of initiative, passion and people skills to effectively execute the day-to-day management of the Retail Payments portfolio, which includes implementing initiatives, portfolio optimisation, distribution support, and management of risk and compliance obligations.
Your success in this role will contribute to uplift our products' value proposition, deepen customer engagement, and grow revenue sustainably.
More specifically, you will:
- Lead and execute initiatives to enhance, simplify or mitigate risk across the retail payments product portfolio
- Partner with and develop relationships with internal and external stakeholders to proactively identify and manage operational initiatives and other compliance obligations.
- Manage various other product BAU activities such as review product policy and procedures, deliver regular product reporting and insights, and recommend enhancements that will improve customer service, profitability, market share, and cost reduction
We want to hear from you if you have:
- Solid experience as a payments professional in technical product management
- Demonstrated indepth understanding of Card payments / Merchant Acquiring / Payments Technology / clearing and settlements
- Be willing to get your hands dirty from writing Jira stories, leading investigations, drawing swim lane diagrams to running sprint meetings
- Superior interpersonal skills to build relationships and effectively manage stakeholders.
- Strong analytical skills, with the ability to leverage data to drive product decisionmaking and measure performance.
- Experience working with DXC Technologies, Connex, Payment scheme Technologies
Advertising End Date: 04/09/2023
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