Customer Engagement Associate
1 week ago
At Qlicksmart, we invest in our staff so that they can flourish. Our culture is built around respect, open-mindedness, and continual learning.
From our work experience students to our leadership positions, we are together in this mission to improve safety in healthcare.
Established medical device company seeks a Customer Engagement Associate to successfully build and maintain key distributor and customer accounts.The Role:
- Develop and maintain relationship with local and international distributors across Qlicksmart's global distribution network
- Deliver commercial success via engaged communication with distributors and customers
As the Customer Engagement Associate in a successful team, you will build and cultivate relationships with key distributor and customer accounts as well as targeting market segments and territories for new growth.
The key accountabilities include:
- Assist with developing and managing Qlicksmart's bottomline business by growing and expanding our distribution network
- Conduct product sales training with our distributors to equip them with the knowledge in sales strategies and product messaging, to target commercial and clinical decision makers in line with Qlicksmart's portfolio strategy
- Conduct inperson and online product training to clinicians as part of new customer onboarding process
- Conduct market research activities to address distributor and customer enquiries as well as to support new sales campaigns
- Assist the senior management team to develop, manage, and meet annual turnover goals
- Work closely with Marketing team to develop effective communication and campaign strategies
- Contribute effectively to the company as a strong team player
Who You Are:
You are someone who wants to influence your own development and have an enthusiastic approach to expand your knowledge of commerce and business.
As our customers come from every corner of the world, you will also be a professional with a strong understanding for cultural differences.
You will have a tertiary qualification in communications, business, commerce, marketing, or science. Prior experience in customer service, nursing, medical devices, or the healthcare industry will be a plus.
You will have excellent analytical and planning skills and the conceptual capability to identify and respond to new commercial opportunities.
Who we are:
Qlicksmart is an award-winning Australian company established in 1996 which specialises in developing, manufacturing, and distributing world-class medical devices.
Our products are recognised globally as industry-leading devices and we are passionate about creating a safer working environment for all healthcare workers.
Our success is built on innovation, determination, and diversity.As such you will be part of a friendly, enthusiastic, and collaborative team which prides itself on a culture of mutual respect and inclusivity.
If this sounds like you, please applywith your cover letter (addressing the selection criteria above) and CV
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