Client Care Representative

2 weeks ago

Toowoomba, Queensland, Australia Sonova Full time
Who we are

In a life without sound, our work provides meaning.

As a leading provider of innovative hearing care solutions, we are not just a company that makes products:
we are a team on a mission to help people enjoy the delight of hearing.

To enable a life without limitations, we - through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova - develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.


  • Toowoomba
  • Medici, AustraliaClient Care Representative
  • Toowoomba
(Medici)

This is a permanent, full-time role, Monday - Friday.

  • We are looking for a talented, enthusiastic and dedicated Client Care Representative to join our clinics across the Toowoomba region.
    Who are we?
  • Neurosensory is a complete hearing health care company, with 24 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people's lives by improving how they interact with the world around them.
  • We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves they create a life without limitation through the sense of hearing. Join our mission and become part of our team
    What will you be doing?
  • As a Client Care Representative, you will provide an exceptional level of service to our clients and play an integral role in the daytoday functions of the clinic. You'll be working as part of a fun and professional team dedicated to enriching the lives of our clients.

Your responsibilities will include:

  • Making appointments for clients
  • Greeting clients at the clinic
  • Assisting with client and doctor enquiries
  • Answering clinic phone calls
  • Providing basic troubleshooting and servicing for hearing devices
  • Accurate billing of appointments
  • Other general office duties

What do you need to be successful in this role?

  • A passion for delivering an amazing client experience
  • Excellent verbal and written communication skills and lots of patience
  • Demonstrated experience working within a team environment
  • Demonstrated judgement and advanced skills in the delivery of administrative services
  • Excellent computer skills
  • A warm, collaborative, cando attitude
  • Excellent problem solving skills
  • Willingness to travel to cover sick leave and annual leave at our other Toowoomba Clinics from time to time.

Why work with us?

  • You will be working as part of a dynamic and high performing team in a genuinely rewarding role with purpose and meaning.
  • Neurosensory believes in its people and ensures all new starters are provided with the training and support required to excel in their new role and with the opportunity to grow and develop in their role and beyond.
  • Plus, access to a wide range of benefits such as discounts on hearing devices, access to our online wellbeing platform, discounts and cashback from a wide range of retailers, and much more
    Sounds interesting?Sonova is an equal opportunity employer

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