Senior Field Support Officer

2 weeks ago

Sydney, New South Wales, Australia Legal Aid NSW Full time
Senior Field Support Officer -00009P4H

BE BOLD. BE AMBITIOUS. MAKE YOUR NEXT MOVE THE RIGHT ONE.

Expand your knowledge and grow your technical experience A genuine opportunity to develop your career and capabilities 1 x full-time permanent position available based in Macquarie Fields

At TAFE NSW, we are dedicated to life-changing impact. That's why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team who see their career as an opportunity to transform someone's world. Whether that's inspiring students, supporting each other, or helping our communities and industries flourish. It's a ripple effect and you can be at the heart of it.

The Opportunity TAFE NSW has over 500,000 annual enrolments and sets the benchmark for quality education in Australia. Join our innovative, dynamic organisation while we align our operations to support the skills needs of industry and the aspirations of learners to help build a stronger NSW. Making a difference through lifelong learning.

About the role The Senior Field Support Officer is responsible for delivering a wide-ranging combination of virtual and onsite System Groups support and assistance to geographically dispersed staff, students and key stakeholders focused on the provision of excellent customer support and services. Utilising strong technical skills and insights, the position responds to a broad range of System Groups service requests (including irregular and more complex matters) in relation to computer systems, hardware, software, and infrastructure in a way that enables maximum usage of the System Groups resources and systems available.

About you As a Senior Field Support Officer, you will be responsible for delivering technical support across the TAFE community, both virtually and onsite, holding customer service at the centre of your delivery. With strong technical skills to service wide-ranging troubleshooting requests, you are confident to recommend solutions in a timely manner. You bring to the table strong technical expertise and share your knowledge as SME to elevate the team's understanding and knowledge. You also champion security measures to ensure TAFE's viability against malicious cyber-attacks.

You will be providing insight to senior management to improve processes and implement actions for strategic and proactive intervention of risks. You have the initiative to tackle complex issues and escalate issues to maintain policy and technology standards. Collaboration is a key strength of yours as you will be working with dispersed teams and regularly updating reports and trackers for a single source of truth to deliver customer support.

You champion customer experience by demonstrating high levels of service whilst maintaining sophisticated knowledge of evolving technologies and compliance policies. You have impeccable communication skills, are analytical, organised and a natural problem solver. You enjoy building trusting relationships, collaborating with your Team, and taking initiative.

Essential requirements

Diploma, Advanced Diploma or Associate Degree in a relevant discipline or equivalent skills, knowledge, and experience Ability to address and meet focus capabilities as stated in the Position Description Current drivers' licence

Desirable requirements

Ability to engage with and deliver technology support and demonstration to diverse cohorts within an educational organisation. The ability to understand customer requirements, and to deliver proactive support for contemporary as well as emerging technologies such as Cloud based computing.

For further information regarding the role please review the and

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