Contact & Call Centre -

2 weeks ago

Salisbury, Australia Randstad Full time

About the Company

Our leading manufacturing client is looking for a new team member to join their service team as part of their after sales service. Our client takes pride in developing and training team members towards strategic growth of their business. The client is invested in continually training the right candidate for progression who exhibits the right attitude and aptitude with a growth mindset.

About The Role
A great opportunity for an excellent customer service candidate who is looking at extending themselves into an admin and coordination role especially with the manufacturing and construction industry

Initial 6 months contract with view of extension / ongoing work
- Full time Monday to Friday
- 8.30am - 4.30pm

Responsibilities Include but are not limited to

  • Answering phone calls and responding to emails in relation to customer enquiries
  • Liaising with customers regarding their orders and working closely with service technicians on site
  • Update communication in portal and flag with relevant departments
  • Coordinate with production regarding lead times and delivery
  • Follow up with customers with any issues and solutions to rectify
  • Coordinate deliveries for optimal scheduling and efficiency.
  • Dispatching both reactive jobs and planned jobs and monitor for timely completion
  • Updating orders and processing to invoicing

Skills and experience should include

  • Demonstrated experience in strong negotiation skill
  • Ability to use judgement to making quality decisions under pressure
  • Excellent problem solving skills and the ability to use initiative
  • Microsoft office - especially spread sheeting and use of ERP systems for quoting and invoicing (SAP highly desirable)
  • Ability to meet deadlines and process of handling conflicting priorities
  • Written and oral communication
  • Creative and innovative solutions and presentation skills
  • Strong business acumen with analytical evidence to support

To apply, please follow the apply now prompts.

For more information, please email Chanel Hirons on or call on for a confidential discussion.

If the position is not quite right and you are on the hunt for your next opportunity within the Defence, Manufacturing and Supply Chain Industries - LET'S CONNECT

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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