Customer Service Officer

2 weeks ago

Hobart, Tasmania, Australia Mission Australia Full time
Permanent Full Time | 35 hours per week

  • Location: Rosny Park, Tasmania, 701
  • Salary: $75K + Super + Salary packaging benefits
  • Make a meaningful difference to the lives of Australians in need
Life at Mission Australia


When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive.

United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us.

Find out more

about us

and

our purpose

Your Opportunity


You will play a key role in delivering effective and efficient household income reviews for social and affordable housing tenants adhering to legislative timeframes and ensuring compliance with organisational and state-based requirements.


Your key responsibilities will be to:

  • Maintain a high level of accuracy of data and record keeping when conducting rent reviews.
  • Manage your portfolio of regional household income reviews aligned to policy & process for social housing and affordable housing tenants.
  • Ensure client records are kept up to date and information recorded meets MAH and Regulatory standard.
  • Ensure all administration and communication tasks are carried out in accordance with relevant privacy legislation and policies.
  • Manage administration requirements.
Requirements for Success

  • Previous experience and a solid understanding of the community housing sector and the needs of social and affordable housing tenants
  • Competent in the use of information technology and strong attention to detail
  • Strong administrative skills and experience with high volume tasks
  • Understanding of the needs of people on low incomes and vulnerable people
  • Understanding of current and future Mission Australia Housing systems a significant advantage
  • Previous experience in finance or similar role is an advantage


Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people.

Our culture


Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.

or visit our

Careers page

for additional contact details.

Your benefits

  • Rewarding work every day you know you're making a real difference
  • Notforprofit salary packaging, reducing your tax (details via
  • AccessPay)
  • Generous discounts with health insurance and major retailers
  • Free external, confidential counselling and access to
- chaplaincy support

How to apply

To be considered for this opportunity, please click 'Apply' for this job. As a committed

Circle Back Initiative

For further information regarding working with us, visit

Working for Mission Australia.

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