Partner Success Manager, Anz

2 weeks ago

Sydney, New South Wales, Australia Anaplan Full time
Here at Anaplan, we have reinvented how companies see, plan, and run their businesses.

Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible.

We're growing fast, constantly innovating, and couldn't be prouder to help our customers move forward with confidence in a sophisticated and changing world.

We are looking for forward-thinking people who put customer experience at the forefront of every decision. Individuals who thrive on challenges and are ready to grasp the opportunity of a lifetime. Because we fundamentally believe every colleague brings outstanding value to our whole.

We are a workplace where each person feels seen, heard, and valued, and can contribute their unique talent to our collective effort.

We believe that for ourselves and for our customers.

At Anaplan, we believe in hard work, having fun, and bringing excellence to everything we do.

Our product is arguably the most sophisticated in its class, but our product alone does not make heroes of our customers.

Our Customer Success team does.

A position on our team gives you the opportunity to take the "service" in "software-as-a-service" to a whole new level and enjoy rapid career growth while you're at it.

Anaplan is changing the way companies plan and this isn't Customer Success as usual. We're looking for team members who are trainers, coaches, and strategic advisors.

We're not looking for average.

Do you enjoy continuously learning and sharing your product knowledge? Do you have a passion for a talent development, relationship building, and communication? If so, this job is for you.


What you'll be doing:

The
Partner Success team works closely with the Anaplan partner ecosystem to further develop the partner's services delivery capabilities.

From our
Sydney office you will work closely with our Alliances, Academy and, Customer Success teams to drive focused partner enablement where we need it most.

Observe, coach and manage Anaplan partner resources through the partner lifecycle, both in the field and via workshop

Internally, work with the Anaplan Village to:

  • Develop strategic partner development plans alongside designated Alliances, Customer Success, Sales and Channel resources
  • Continually evaluate onboarding and training needs for new and existing staff members
  • Liaise with Partner Operations to review and develop partner metrics which assist in decision making
Externally, regularly interact with Partner practice leads on the following:

  • Review partner customers portfolio health and design any required action plans
  • Make recommendations and assist with additional training and onsite support if required
  • Participate in regular Partner planning meetings, topics to include: Resource Planning, Review of current engagements, etc.
  • Provide product, field, and local expertise when working with Content Developers/Instructional Designers, to produce high quality, relevant and localized materials

Subjects to include:
Connected Planning, Solution Architecture, The Anaplan Way, Pre-Sales Process, New product releases

  • Establish and host Partner Days within your region to ensure Partners build up the relevant contacts within Customer Success, Product, Sales and Support.

More about you:

  • Bachelor's and / or Master's Degree _Finance, Accounting or MIS preferable_
  • 6+ years of general EPM consulting experience
  • 1+ years of Anaplan deployment experience is preferable
  • 1+ years of experience leading, managing or coaching others
  • Expert software training and facilitation skills
  • Demonstrated experience as a coach and mentor in a software implementation environment
  • Familiarity with a formal system implementation methodology requirements gathering, design, build/test and deploy (Agile methodology preferable)
  • Penchant for service excellence and a collaborative style
  • Superb written, oral communication and presentation skills
  • Ability to work across multiple functions and within a regional remote team
  • Functional knowledge in one of Supply Chain, Sales, and Finance
  • Highly organized, customerfocused, and innovative
  • Resultsoriented, motivated, selfstarter
  • Collegial, open and grounded in integrity
  • Desire to work with a truly dynamic and exciting team, with a "rollup your sleeves" approach
  • Flexible and able to work in fluid environment with changing priorities

What we offer:

  • A rewarding, progressive career with a company that values diversity, flexibility and understands the need for a good work/life balance.
  • Marketleading salaries combined with generous bonuses, equity and a range of comprehensive benefits.
  • Regular agile meetups, events and hackathons (both attending and hosting)
  • Flexible working, catered lunches, a fully stocked kitchen and plenty of parties & events
  • A range of sports, health and wellbeing initiatives
  • 3 days of paid leave every year to help support the charity

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